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BMW
- Automotive
- Tucson, AZ
About this business
Location details
855 W. Wetmore Rd., Tucson, AZ, 85705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"Kayla was courteous and professional. This review should..." Kayla was courteous and professional. This review should not reflect negatively on her in any way. HOWEVER, the service technician who performed the multi point inspection put my family in danger and this is unacceptable. Today, 3 days after my appointment, while driving I received a warning that my engine was overheating. When I got home I opened the hood to see that the cap of the coolant tank was missing and it was rattling around the engine compartment. The co... read more
Business response:
Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please call our General Manager at (520) 549-2167 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
"Took my car for Service and repair. They charged me $275..." Took my car for Service and repair. They charged me $275 to fix an issue with steering wheel. I had to come back 2nd time because issue was not fixed. Second time they tried and they could't fix the issue. They said I had to replace the whole steering wheel ($3500.00). I did not get my money back and my car still not fixed. You figured since this is the BMW dealership they know what to fix and what to do... Both times my car was there I had to call the Service Adv... read more
Business response:
Hello, we regret your experience with us here but are glad you brought this to our attention. If you are willing to, please call our General Manager at (520) 549-2167 for ways we can work towards resolving these issues. We look forward to hearing from you soon. take care!
"Took my car in for repair to only have to come back for a..." Took my car in for repair to only have to come back for a third time. I’m not happy with the repairs or service
"I had this dealership do a recall repair, they did the..." I had this dealership do a recall repair, they did the repair for the AC Harness. A month later I have no AC power, and no AC. I’ve been trying to set a appointment, today for almost 3 hours, and I can’t get a return call for service.
Business response:
Hi Tommy, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (520) 549-2167 -- we hope to hear from you soon.
"They are quick to take your money but slow to deliver the..." They are quick to take your money but slow to deliver the vehicle. Very disappointed in the service provided by BMW of Tucson for a $45,000 vehicle.
Business response:
Hi, we are deeply disappointed by your experience at BMW of Tucson. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2167 to discuss what we can do to help.
"They took my car in on time and returned it on time and..." They took my car in on time and returned it on time and let me know the exact procedures that were due to be serviced
Business response:
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
"Service manager was unable to supply the tire I needed..." Service manager was unable to supply the tire I needed that the price quoted the tire that they ultimately found for my car was a more expensive tire and I was forced to purchase a tire!!!!!
Business response:
Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
"Making reservation for 10,000 mile inspection and oil..." Making reservation for 10,000 mile inspection and oil change at the dealer rather than calling the indicated phone numbers did not get the maintenance-to-be info to BMW. As a result, got multiple emails and a phone call from BMW. Cause of multiple confusion on my part. (Did make a phone call to an indicated number. Hung up after 'Someone coming right up' response went nowhere after waiting about 3 min.
Business response:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
"Actually, I had to ask status multiple times on my car..." Actually, I had to ask status multiple times on my car after 2 hours. Once they said my car was ready waited another 30 minutes .ugh!
Business response:
Hi, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (520) 549-2167. We hope to hear from you.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,522 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.