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BMW
- Automotive
- Tucson, AZ
About this business
Location details
855 W. Wetmore Rd., Tucson, AZ, 85705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"If you want to experiencethe highest level of..." If you want to experiencethe highest level of incompetence, negligence and unprofessionalism then you have to make an appointmentwithBMW of Tucson (AutoNation)!I contacted BMW of Tucson on 5/28/21 through their website to check on the availability of a Mercedes S 550 that was shown in their inventory. I received a text back, confirming that the car was available, made an appointment for thenext day and was informed that someone from sales would contact me. A short time later... read more
Business response:
Hello, we regret your experience with us here, but are glad you brought this to our attention. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (520) 549-2167 so we can work towards a resolution. We look forward to hearing from you. Take care!
"I went to BMW of Tucson a couple of weeks ago. I was..." I went to BMW of Tucson a couple of weeks ago. I was looking for an used car BMW. I was received by Paul Lunde, and he was nice. he helped me to find a car that was not here. It was located in California trough autonation. I was trading in my car Martin Fiello sales manager did the appraisal and gave me a price that I liked, so we got a deal. I spent all Saturday doing the appraisal and some paperwork. They said that they needed a deposit to secure the car, and I gave... read more
Business response:
Hi Alan, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2167 to discuss what we can do to help.
"I had a 9:00 a.m. appointment time for an oil change and..." I had a 9:00 a.m. appointment time for an oil change and to have my trunk lid looked at--occasionally wouldn't open. At 4:00 in the afternoon I called and was told they wanted to keep the car overnight--just couldn't get to it. Reason? Two techs out sick. Didn't they know that before 4 p.m.? No follow up from mgt. on this. From my home to the dealership is 14 mi. This, and a day shot, and no attempt to rectify the situation. If they weren't bay stocking high cost ... read more
Business response:
Hello, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (520) 549-2167 to discuss ways to improve your experience with our dealership moving forward. Thank you and we hope to hear from you soon.
"Great purchase experience, terrible follow on customer..." Great purchase experience, terrible follow on customer care. As soon as you're done purchasing the vehicle, they drop you like a bad habit. For example, Unable to register my vehicle because BMW Tucson never sent in the Title paperwork to BMW North America...60 days after the purchase. Didn't send the pay off for my trade in until 45 days after purchase of the new vehicle, and when they did, it was for the incorrect (and lesser) amount. Unable to reach anyone at BMW... read more
"I am scoring you a 2 and not a 1 because of how kind my..." I am scoring you a 2 and not a 1 because of how kind my service advisor Tyson was to me. He was a 5, but even he doesn’t have the ability to make this experience better, although he tried with in his scope. I have been a devoted Audi driver and took advice from many of the doctors I work with to try BMW. I bought my first one 440i. I have had it two years. At the last service I told them it was stalling on me. They said “diagnostics couldn’t find any error codes”. ... read more
Business response:
Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
"I went in to replace my soft top for $5500. I will be..." I went in to replace my soft top for $5500. I will be taking them to small claims court. I was told that they would replace my headliner that THEY tore and GM refuses months later. I was told it was on back order and have voicemails to prove. No order number was given to me. The service manager at the time “left” after my service which is why their communication sucks. Shame on them. Do not go here. They will cause more trouble than you need. Go to Pheonix instead.
"Worst BMW purchase experience ever, go somewhere else " Purchased a NEW 2018 330 in Sept of 2019...magically didn't disclose they had put the car warranty in service nearly 2 years ago and the warranty and maintenance were ticking off the clock. Also forced me, as an out of state buyer, to title my car without my approval in Arizona that resulted in months of extra work and money to fix their screw up. I tried extensively to get help from them with the warranty and finally after 9 months trying to get them to communicate wi... read more
"I had a $500 rebate with my insurance company USAA. I..." I had a $500 rebate with my insurance company USAA. I told the salesman prior to coming in. On the day I purchased my BMW the salesman was attempting to get the voucher when he was hung up on. Unbeknownst me, he gave up entirety. Four days later, I brought in the printout with 2 places they needed to fill out. They completely disregard my request, I didn't find this out until 20 days later. When asked they blew me off and told me "it was too late to take advantage of... read more
"$180 oil change and they didn't use BMW oil!" Found out when i went to get my rebate check of $25from BMW USA that i didn't qualify because the dealer didn't use BMW oil! WOW! A BMW dealer not using BMW parts . Buyer Be Aware!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,522 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.