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BMW
- Automotive
- Virginia Beach, VA
About this business
Location details
5225 Virginia Beach Blvd, Ste 1, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I love my Mini AND the service Quick, to the point consultation. Fast efficient service and easy pickup. Loaner was clean and had a full tank of gas.
Business response:
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Customer service above and beyond The best experience I have ever had there in the past 6 years. I also used the drop off service which was very useful
Business response:
Angela, taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Great service and excellent facilities Excellently caring and very knowledgeable Made sure that what I came in for I was satisfied Service was complete and on time when promise
Business response:
Thanks for your perfect review, Mary! We're glad to hear that our team was caring, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Great customer service Great customer service. Even when I knew I had to sell my kidney to pay for my car, I felt okay about it. I didn't fill like I was just another person bothering them. Good job
Business response:
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
First time service The waiting room contained comfortable furnishings, I found it easy to make appointments and all service personnel were friendly and efficient. Unfortunately, my routine service resulting in no issues per my service technician required a follow up appointment when a dashboard alert showed up 3 days after service.
Business response:
Hello Susan, and thank you for choosing Checkered Flag BMW & Mini for your automotive needs. Our goal is for 100% customer satisfaction, and it seems we fell short at your last visit. We are constantly trying to improve upon the customer service that we provide and your feedback would be of great help to us. Please contact us at your earliest convenience to discuss how we can resolve any sales or service issues you may have experienced. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 22... read more
Excellent Service The convenience of the loaner. And especially the repair of my a/c, it's nice to have a/c in this weather.
Business response:
Michelle, thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Quick service for state inspection & recall work The front office staff made sure that I was comfortable and kept me apprised of what was going on with my beloved MINI.
Business response:
Thanks for letting us know about your positive experience with you, James! We value your business and hope to see you again. Regards, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Checkered Flag Mini Service The process is smooth, the service advisor knowledgeable and lets the customer know everything that's going on, and you always provide a loaner so I can get on with my day rather than wait around.
Business response:
Thank you for the feedback, Jeffery! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Regards, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Great service Tim, service provider, was very friendly and professional. Also, when my ride was late coming for me, one of the staff offered to drive me to my destination himself!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 5,557 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.