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BMW
- Automotive
- Virginia Beach, VA
About this business
Location details
5225 Virginia Beach Blvd, Ste 1, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Easy loaner, great communication! Tim L. Was an awesome customer service rep, he kept me Up to date on all progress and explained things very well.
Business response:
Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Prompt, polite and professional!!! The staff at Checkered Flag BMW is always prompt, polite, and professional, making every visit a very enjoyable experience!!! Their work is always top-notch and on time!
Business response:
Ed, Checkered Flag BMW & Mini would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We look forward to working with you again! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Beautiful, clean environment Genuine people and service. Could not have had a better experience. Will never hesitate to recommend Checkered Flag and it's family!☺
Business response:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Great service Clean waiting room and the possibility of a loaner car for longer appts. is GREAT because I travel over an hour for my service. It is wonderful to be able to leave and shop!
Business response:
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Great Service Courteous service advisers, also not getting the run around concerning the problem with the vehicle. Also the availability of a loaner car while vehicle was being repaired.
Business response:
Aaron, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing Checkered Flag BMW & Mini's Service Department. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Always a pleasure to have my car worked on here. The appointment process was easy. My service manager was friendly, informative, and professional. My vehicle was inspected thoroughly with a comprehensive report given to me.
Business response:
Thanks for your perfect review, Dale! We're glad to hear that our team was friendly, informative, and professional! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Excellent Customer Service My initial telephone contact with the person who scheduled service on my vehicle was outstanding; my later contact with the service advisor was equally outstanding.
Business response:
William, we appreciate your kind words about the entire service team. Thank you for continually choosing Checkered Flag BMW & Mini for your vehicle needs. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Great service as usual They made an appointment within 36 hours. They were efficient, courteous, and timely. Not only did they replace my tire, they brought all other maintenance items up to date. Then they even washed and vacuumed it for me.
Business response:
Hi Rose and thanks for the great feedback! We're very happy that the team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Why I am a repeat BMW owner. Called when car was ready. Easy drop off and pick up at times that were convenient to my work schedule.
Business response:
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 5,557 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.