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BMW
- Automotive
- Norwalk, CA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
10900 Firestone Blvd, Norwalk, CA, 90650, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
This is bad dealership. Employees are rude, they lie, Never go to Mckenna. They cheat the customers. They advertise special on internet, when you go to the dealer, they make the customer fill out financial papers and make the customer wait, than they the customer the car is sold, pick another one. They're involved with false advertisement.
I returned my lease and final inspection stated there were no damages to my vehicle. The lease end department and inspector SIGNED the final inspection stating there were no damages. Well after I left the lot, they must have crashed my car and damaged the front tire and rim and side of the front bumper. Now they are charging me for the damages and they are saying that I turned in the car that way. DO NOT LEASE FROM MCKENNA!!!!! They will screw you at the end. NO JOKE!!
I came in to the dealership in response to an online for a brand new Alpina B7 for $105,000, about $10 below MSRP. While all went well in the beginning (no high pressure sales tactics, sales rep got me 0.9% APR which I didn't even know was available for that model etc.), real horrors began two days after I drove off with the car. 1. I became suspicious the day of the transaction because they would only give me one key, and the car did not have bumper tow caps, manual, or navigation DVD with it. They said that someone had tak... read more
The electronics on my two year old BMW malfunctioned and I brought it to the McKenna BMW where I leased the car. They said that the drains for the sunroof are clogged and that about a cup of water damaged the electronics. The repair bill is estimated to be thousand of dollars. McKenna claimed that BMW NA is not covering the repair under the factory warranty. Amazing considering there is a factory service bulletin clearly stating my sunroof is defective and that an improved sunroof with better drainage system is available and... read more
Mckenna does not provide customer service to any person who walks in for service. the mechanics jump into conclusions without accurately diagnosing the problem. this falls on the customer who ends up paying more than what he intended. i've taken my touareg back for the fourth time and they can not resolve the problem. they originally claim it was done by me costing me approximately $3200. i recommend you go to a different dealer. unhappy mckenna customer
This dealership is the worst dealership I've been to....especially for vehicle service. Brought my 2006 330i to have regular scheduled service performed plus have TCU (computer module) replaced. The car was in the shop for over a week, claiming the TCU was on order. After that run around, got fed up and picked up the car....service incomplete, tools left in my car and access panels still exposed,... and still waiting for the TCU. Then brought it back to have it finally replaced, only to have my car returned with some body da... read more
I had my independent BMW mechanic inspect the 2004 330i CPO car I chose before I made an offer. He found a number of things wrong. I gave my friendly salesperson a list of the items to be fixed, along with an offer. We agreed upon a price based upon their willingness to fix the items. A due bill was made listing the items to be repaired. This included repairing a bent left front wheel and providing a spare key, among other things. They kept the car for a few days after I bought it to fix the agreed upon items. About half wer... read more
I cannot begin to tell a future buyer of this dealership. In a nutshell, PLEASE NOT BUY from McKenna!!! I was an out-of-state buyer who found a CPO 2006 BMW M3 convertiable on the internet with a good price. After talking with Ray Jackson and Tony Caruso, we came to a deal. Mind you, I purchased this car sight unseen and relied on the honestly of the sales team to supply me with all the facts of the car. Needless to say, never believe any sales persons from McKenna. I can rant for days however I can assure you that my dealin... read more
Made an appointment for 8:00 AM to change a light bulb. At 12:00 PM David calls to sell me some other unnecessary services for several hundred dollars, and they still have not changed my light bulb. My warranty expired last week, and my car was in for service two months earlier. Suddenly, they seem to find things to fix that they could have done at the last service appointment.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 1,677 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.