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BMW
- Automotive
- Norwalk, CA
About this business
Location details
10900 Firestone Blvd, Norwalk, CA, 90650, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Joe has been helping me service my BMW's for a while now... where as other BMW dealers seem snobby and act as if rental cars and warranty repairs take food off their tables Joe and crew dont act like that at all. If you tell him Officer Jones sent you you are in for a great service treat. Now be reasonable... your not gonna get a rental for a 2-3 hour job but I can GUARANTEE some Deidrichts and a great atmosphere. Anything lengthy and if you need to get to the office and are truly sincere they will take care of you.
I must say that I was very sceptical going in over this past weekend because of what other people had written and what other dealers told me about thier bait and switch techniques. They had a price for an X-3 lease that no one else could touch. I called them, went in and got my X-3 just like the ad said for a lease. Other dealers told me that they would lose about $2400 if they did this deal. I love my new X-3 and got it for a steal at McKenna. Give it a try.
Took 530I in for first oil change and emissions recall. Oscar was great! Called ahead and requested loaner car. Loaner was ready to go when I arrived. Car was returned repaired and clean. Oscar has renewed my faith in the dealer. I would definitely come back for service in the future. It's a shame that the quality of their sales department does not come close to that of their service department.
Sales Person had great people skills. Sales Manager came by and ran the "best numbers" and after looking at the numbers we (wife and I) decided that it was a great deal. (we purchased a X3 2.5 Premium. The only bad part about the experience was the finance person. The finance person was weird -- trying to pressure us to get a special washing services as well as LoJack which we did not want. Besides him, we had a great experience and would recommend other people to try McKenna.
"First, Terry emails me about my inquiry but didn't..." First, Terry emails me about my inquiry but didn't respond to my response. So I end up going in person to see the car. The front desk people looked like they were about to leave for the day so they didnt seem too enthused with me walking up to them. They then introduce me to Cliff who hands me off to Danny. Couldn't take the car I was looking at for a test drive because it hadn't been Pre-delivery inspected. So they show me a similar car to try out. After the test drive... read more
Business response:
Hello, we are very disappointed to read about your recent experience with us here at McKenna BMW. We would like to do all that we can to turn around your experience into a positive one. Could you please directly contact our customer service team? We look forward to connecting with you soon! customerservice@mckennacars.com
First, Terry emails me about my inquiry but didn't respond to my response. So I end up going in person to see the car. The front desk people looked like they were about to leave for the day so they didnt seem too enthused with me walking up to them. They then introduce me to Cliff who hands me off to Danny. Couldn't take the car I was looking at for a test drive because it hadn't been Pre-delivery inspected. So they show me a similar car to try out. After the test drive, its on to the deal. This was kind of on me since I did... read more
Business response:
Hello, we are very disappointed to read about your recent experience with us here at McKenna BMW. We would like to do all that we can to turn around your experience into a positive one. Could you please directly contact our customer service team? We look forward to connecting with you soon! customerservice@mckennacars.com
"The slowest and worst service that I ever..." The slowest and worst service that I ever have. Story: I dropped off my I3 at the service at 11 am for a regular maintenance service, after check in, which is about 11:15 am. So I decided to sit on the sofa that inside the service department. (Regarding to my previous experience, the maintenance service usually take 90 - 120 minutes.) After awhile, one of the rep. invite me to wait in the guest lobby since they have a big screen TV and sofa over there. So I moved over to that ar... read more
Business response:
Hello, we are very disappointed to read about your recent experience with us here at McKenna BMW. We are so sorry about the wait to get your vehicles service done. Could you please directly contact our customer service team about your experience? We would like to do all that we can to turn you experience into a positive one! customerservice@mckennacars.com
"This business is in my opinion is not a Hispanic consumer..." This business is in my opinion is not a Hispanic consumer friendly business. To say that I was racially profiled by the sales manager Terry Herrera is putting it lightly and trying to be polite because I know this is a public site. But I feel that other consumers need to know that, before visiting this establishment. I am Very disappointed with my recent experience here at this dealership. I'd leased a BMW here a few years back and the customer service in my opin... read more
Business response:
Hello David, We are concerned to hear about your recent experience with us here at McKenna BMW. We sincerely apologize for the long wait and poor customer service. We can assure you that we do not discriminate any race or gender, and we feel horribly that you walked away feeling like we do. Our management team would like to speak with you directly about this. Could you please reach out to them? We hope to hear from you soon as we want to get to the bottom of this right away, and do all that we can to improve your time with u... read more
"Hi, very dissatisfied customer here. First off, y’all..." Hi, very dissatisfied customer here. First off, y’all need to change your loaner policy. I have been with bmw for the past 6 years, and I’m 22 right now. No other bmw dealership has told me I had to be 30 and over to get a loaner vehicle. There are self-made people who can afford to buy your guy’s car at a very young age. This 30+ rule puts a big dent on people being able to get a loaner. Second, train your employees properly to ask the proper REQUIRED questions of: ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 1,677 reviews.
When is BMW open?
BMW is closed now. It will open at 7:00 a.m.