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BMW
- Automotive
- Norwalk, CA
About this business
Location details
10900 Firestone Blvd, Norwalk, CA, 90650, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
When I arrived at 9:05 for a 9:00AM appt., no service personnel were in the service room so there were about 6 cars waiting to be checked in. It wasn't until 9:15 that the first service intake person showed up and by 9:22 several others came over from the cafeteria area. Why were all the service intake personnel on break at the same time? Consider staggering breaks or don't schedule appts. during employee breaks to eliminate unnecessary wait times for the people who pay your bills. For the actual service on my X3, that was d... read more
Business response:
Hi Tim, thanks for sharing your positive rating and review with us here on DealerRater, and we appreciate your feedback as well. We'd like to let you know that we've taken your review and shared it with our service manager Armando. We welcome feedback like this! Thanks for being a part of the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!
This review is solely for Khoi the Sale Manager. We lease a BMW i3 last week on April 13, 2017. I really like the performance so my boyfriend and I decided to get another one for myself to drive. After going back and forth with Khoi...I only agree to come in, if he would agree to my term of the lease since it's our second car in one week. He accepted my terms so I decided to come. After 3 hours when we were about to finalized the deal. Khoi decided to come in to the finance office to inform me that one of the incentive (AARP... read more
Business response:
Hello, we're very displeased to read about your experience trying to lease your second BMW i3. We take these reviews very seriously, and I'd like to let you know that your review has been sent to the management here at McKenna BMW. Please let us review this internally before reaching out and making contact. Thanks for sharing.
Went to the dealership after going back and forth via email...didn't get a great offer, so thought about going to a different dealership, but decided to see what they can do in person, so we stopped by. Went in looking for Corry Polk, was greeted immediately by someone and directed me to Corry. Told Corry that I wasn't happy with the numbers that he gave me via email. He looked at me and smiled, and said he will try his best to give me a better deal...he walked away for about 5 mins and came back with a sales manager. Before... read more
Business response:
Hello, and thanks for sharing your recent 5 star sales experience with Corry here at McKenna BMW! We're thrilled to read your review, and we're so pleased to extend a warm welcome to the McKenna Family. Congrats on your new BMW, and we sincerely look forward to seeing you in our store anytime in the future to assist with anything your BMW might need. Enjoy the road in your Ultimate Driving Machine!
do not do not buy from these crooks! they used switch and bait practices and deceive.you( warning) take 3 minutes to read my story! promised you youll think twice before giving them your business!! thanks for spoiling my valentines khoi oh by the way thanks rex for deceiving me when i gave you my trust!! iam writing this on valentines day, wanting to surprise my wife with a new car i decided to give mckenna a try cause of there reviews. i saw a beautiful car white with red interior 430i grand coupe. i decided to call an spok... read more
Business response:
Hi Aaron, We're extremely displeased to read about your experience at our store. We strive to offer exceptional customer service to each and every customer who calls our phone or walks through our front door. We have clearly fallen short of our goals with your visit, and for that we sincerely apologize. We take these reviews extremely seriously, and I want to let you know that your review has been sent to the management of McKenna Cars. Thank you for sharing. The best way we can improve is to listen to or customers.
We recently purchased a "certified" 2013 X5 from this dealer. Within the first month, we have had the following problems: - low urea for the diesel engine. This is supposed to be fill when an oil change is done. It had not been. - the rear A/C unit had to be replaced because it was completely dead. They didn't find this is their 150 point certification inspection? - the low oil lamp came on. This vehicle calls for changing the oil every 9,500 miles. It's been only 4,000 miles, yet the low oil light came on. I fear there was ... read more
I would give 0 rating if I could, specifically because this is a BMW and I expect exceptional service from them. I bought my certified pre-owned BMW car from this dealer and it has been OVER 4 months that I have not received spare key for the car or the licence plates. I called up number of times and they keep promising in few weeks but that never happens. Really BMW? Do I have to follow up so much on such simple stuff? This is surely not the customer service I expected from a BMW dealer! Also, they were supposed to offer me... read more
I have tried to give them business but it is as if they have better things to do or just so dishonest and/or uninformed/unable to provide answers regarding their autos. Whether it is a BMW or VW or whatever type of car McKenna is associated with they fall well below in customer satisfaction. I highly recommend you find another dealer, these guys and their employees are generally all jerk-offs.
Please do not give your business to these people. Check out the reviews here, google and Yelp and save yourself the headache. We found a vehicle of theirs listed online and we emailed with them back and forth for an entire day regarding this vehicle. The next morning we called in b/c they quit responding to our emails (ironic?) and we were then told the price was $3k more than the price listed on all three sites we saw it on the day prior. Initially they made us sound like we were crazy but luckily I had a screen shot of the... read more
All cars fall apart, it's just that BMWs cost more to put back together again. When the service light came up, the fault codes were P0171 System too lean (bank1), P0174 System too lean (bank2), P0411 Secondary air injection error, P0599 Thermostat Out of Range. So the quoted price was about $1000 to repair, which included half parts and half labor. Unable to afford this, $136 was my cost for having an Enterprise rental two days and the diagnostics coming back to replace the thermostat and check valve. The parts for the therm... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 1,677 reviews.
When is BMW open?
BMW is closed now. It will open at 7:00 a.m.