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BMW
- Automotive
- Norwalk, CA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
10900 Firestone Blvd, Norwalk, CA, 90650, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
"I don't appreciate the rude customer service given by..." I don't appreciate the rude customer service given by Robert Sayasit. I was patiently waiting in line for service and Robert overlooked me to help the man behind me. I was wearing a plain t-shirt and shorts. The man behind me was wearing a slack pant and button up. To ignore and overlook me is discrimination. When Robert finally decided to help me at the instruction of his manager, he was very disrespectful and was not consistent with the information given to me when... read more
"Your customer service absolutely sucks. Horrible,..." Your customer service absolutely sucks. Horrible, Horrible Service. Your communication with the customer is the worst I have ever experienced. No one answers the phones, and I keep getting transferred to parts ?
"Am looking for an X5 to lease called these ppl spoke to..." Am looking for an X5 to lease called these ppl spoke to Scott and than text him the details, such as downpayment, terms, etc he than replies back a few mins later and asks what my terms are, really? He txts me and says my manger will get u some #s and never does, she than calls me a couple days later and says her name (forgot) but she is a sales manager, asks me some questions and says she will get back to me with #s, 1.5 weeks have passed and NOTHING. Great custom... read more
"Terreble experience with McKenna BMW finance office" On May 21, 2017, I purchased a 2015 BMW X5 and a BMW Maintenance Program Upgrade (MPU) from McKenna BMW, in Norwalk, California. In September 2019, I was planning to sell the X5, I called McKenna BMW to find out how to cancel the MPU. I was told to make a written request, send it to their finance office, and they would process a refund. On November 4, 2019, I submitted my request in person at McKenna BMW, to Markus Jahr who said that the refund could take as long as ninet... read more
"Terrible experience with McKenna BMW finance office" On May 21, 2017, I purchased a 2015 BMW X5 and a BMW Maintenance Program Upgrade (MPU) from McKenna BMW, in Norwalk, California. In September 2019, I was planning to sell the X5, I called McKenna BMW to find out how to cancel the MPU. I was told to make a written request, send it to their finance office, and they would process a refund. On November 4, 2019, I submitted my request in person at McKenna BMW, to Markus Jahr who said that the refund could take as long as ninet... read more
"Kevin Lam salesman has screwed up our BMW experience as..." Kevin Lam salesman has screwed up our BMW experience as we’ve been BMW loyalists for a decade. What a way to represent BMW! Shame on him! Kevin Lam is the worst, rudest, unprofessional staff we've ever encountered in BMW history, period. He himself doesn't even know the price and the worth of the cars yet is there sitting there trying to JUDGE our knowledge. We've done research before coming in so we know what we want and what we're looking for. And please, don't b... read more
"Inconsistent Service and Information" I wanted to write a complaint to BMW North America and wherever I can write complaint to correct how Mckenna treat customers, but I decided to start from here. I made an appt for Friday(9/27) for my fog light malfunction notice. One of the representative checked the vehicle and let us know the detail of our warranty. Maintenance warranty expired at 36k mileage, but the fog light might be under the regular warranty 50k mileage as long as it wasn't due to any damage. I completely understa... read more
"wrong info from finance department" I bought a 428 from Mckenna about 5 years ago. I was given inaccurate information from Mckenna's staff which led me to purchase a useless warranty that frankly I am shocked they would even offer to see in the first place! This 'extended warranty' would add basically zero value or benefit beyond the CPO warranty. So why would a reputable dealer even offer this to a customer if they're seeking to treat a customer right and create a long term relationship? Wouldn't a reputable dealer recomme... read more
"Terrible Response from Finance Dept." I would like to start the review by saying our sales agent was great (Thanks Omar). The finance department (Markus Jahr) leaves a lot to be desired. We had arranged financing with our Credit Union prior to our purchase, and let them know of that fact. We filled out an Option Contract, and figured the Credit Union and the Dealership would get everything handled. One week later, and my Credit Union has been leaving messages, and not a single reply from McKenna BMW. The Credit Union knew o... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 1,677 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.