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BMW
- Automotive
- Norwalk, CA
About this business
Location details
10900 Firestone Blvd, Norwalk, CA, 90650, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
"I don't appreciate the rude customer service given by..." I don't appreciate the rude customer service given by Robert Sayasit. I was patiently waiting in line for service and Robert overlooked me to help the man behind me. I was wearing a plain t-shirt and shorts. The man behind me was wearing a slack pant and button up. To ignore and overlook me is discrimination. When Robert finally decided to help me at the instruction of his manager, he was very disrespectful and was not consistent with the information given to me when... read more
Business response:
Hello Jay, We're very sorry to hear about your service experience with our team here at McKenna BMW. We'd like to start by apologizing, and continue by letting you know that we'd like to do everything in our power to learn from this experience and work hard with you to turn it around. Our management team has seen your review, and we'd like to connect with you directly. Could you please send us an email so we can start the process of improving your experience with us? We sincerely look forward hearing from you! customerservic... read more
"Your customer service absolutely sucks. Horrible,..." Your customer service absolutely sucks. Horrible, Horrible Service. Your communication with the customer is the worst I have ever experienced. No one answers the phones, and I keep getting transferred to parts ?
Business response:
Hello, we are disappointed to hear about your recent experience with us here at McKenna BMW. We are so sorry how you feel about our customer service. We sincerely apologize that you could not get ahold of the department you wanted to. We understand how frustrating this can be, and all we want to do here is help. Could you please directly contact our customer service management team about your experience with us? We have seen your review and want to start the process of turning your experience around. We look forward to conne... read more
"Am looking for an X5 to lease called these ppl spoke to..." Am looking for an X5 to lease called these ppl spoke to Scott and than text him the details, such as downpayment, terms, etc he than replies back a few mins later and asks what my terms are, really? He txts me and says my manger will get u some #s and never does, she than calls me a couple days later and says her name (forgot) but she is a sales manager, asks me some questions and says she will get back to me with #s, 1.5 weeks have passed and NOTHING. Great custom... read more
Business response:
Hello, We are displeased to hear about your recent sales experience with us here at McKenna BMW. We are sorry to hear that we were not able to work out a deal with you and a new car. Our management team has seen your review, and we would like to speak with you further about your experience. If you could please send us an email directly so that we can get in touch with you, we would like to start the process of turning your experience around as soon as we can! customerservice@mckennacars.com
"Terreble experience with McKenna BMW finance office" On May 21, 2017, I purchased a 2015 BMW X5 and a BMW Maintenance Program Upgrade (MPU) from McKenna BMW, in Norwalk, California. In September 2019, I was planning to sell the X5, I called McKenna BMW to find out how to cancel the MPU. I was told to make a written request, send it to their finance office, and they would process a refund. On November 4, 2019, I submitted my request in person at McKenna BMW, to Markus Jahr who said that the refund could take as long as ninet... read more
"Terrible experience with McKenna BMW finance office" On May 21, 2017, I purchased a 2015 BMW X5 and a BMW Maintenance Program Upgrade (MPU) from McKenna BMW, in Norwalk, California. In September 2019, I was planning to sell the X5, I called McKenna BMW to find out how to cancel the MPU. I was told to make a written request, send it to their finance office, and they would process a refund. On November 4, 2019, I submitted my request in person at McKenna BMW, to Markus Jahr who said that the refund could take as long as ninet... read more
Business response:
Hello James, We are concerned to hear about your recent finance experience with us here at McKenna BMW. We are sorry to hear that you had issues selling your X5 with the MPU. If you could please directly contact our customer service management team directly about this, we would like to do all that we can to figure this out with you. We sincerely look forward to speaking with you Sir! customerservice@mckennacars.com
"Kevin Lam salesman has screwed up our BMW experience as..." Kevin Lam salesman has screwed up our BMW experience as we’ve been BMW loyalists for a decade. What a way to represent BMW! Shame on him! Kevin Lam is the worst, rudest, unprofessional staff we've ever encountered in BMW history, period. He himself doesn't even know the price and the worth of the cars yet is there sitting there trying to JUDGE our knowledge. We've done research before coming in so we know what we want and what we're looking for. And please, don't b... read more
Business response:
Hello Juliette, We are disappointed to hear about your recent sales experience with us here at McKenna BMW. We are sincerely sorry that you felt mistreated and that you wasted your time with us. We are sorry to hear that. We understand your reason for leaving and taking your time and money elsewhere. Although we are sorry to see you go. We would like to congratulate you on your new BMW. If you could please share this with our customer service management team directly, we still would like to do anything we can to make your ti... read more
"Inconsistent Service and Information" I wanted to write a complaint to BMW North America and wherever I can write complaint to correct how Mckenna treat customers, but I decided to start from here. I made an appt for Friday(9/27) for my fog light malfunction notice. One of the representative checked the vehicle and let us know the detail of our warranty. Maintenance warranty expired at 36k mileage, but the fog light might be under the regular warranty 50k mileage as long as it wasn't due to any damage. I completely understa... read more
Business response:
Hello MJ, We are displeased to hear about your recent service experience with us here at McKenna BMW. We apologize that you were upset about the diagnostics charge and about the way you were treated here. We sincerely do not intent to make you feel bad or unhappy. It is our goal to make sure our customer are treated right and with care. If you could please connect with our customer service management team directly about your experience, we would really like to do all that we can to help turn your experience around for the be... read more
"wrong info from finance department" I bought a 428 from Mckenna about 5 years ago. I was given inaccurate information from Mckenna's staff which led me to purchase a useless warranty that frankly I am shocked they would even offer to see in the first place! This 'extended warranty' would add basically zero value or benefit beyond the CPO warranty. So why would a reputable dealer even offer this to a customer if they're seeking to treat a customer right and create a long term relationship? Wouldn't a reputable dealer recomme... read more
Business response:
Hello William, We are sorry to hear that you had a negative experience with us here at McKenna BMW. We apologize that you felt you can't trust us, and that you had difficulty communicating with our staff. It was certainly not our intention to make you feel this way. If you could please reach out to our customer service management team directly, we would greatly appreciate the opportunity to show you the type of customer service that we are proud to share. We want to do all that we can to help turn your experience around. We ... read more
"Terrible Response from Finance Dept." I would like to start the review by saying our sales agent was great (Thanks Omar). The finance department (Markus Jahr) leaves a lot to be desired. We had arranged financing with our Credit Union prior to our purchase, and let them know of that fact. We filled out an Option Contract, and figured the Credit Union and the Dealership would get everything handled. One week later, and my Credit Union has been leaving messages, and not a single reply from McKenna BMW. The Credit Union knew o... read more
Business response:
Hello, We are unhappy to hear that your recent experience was negative here with us at McKenna BMW. We apologize that there were some miscommunications between our dealership and your Credit Union. If you could please contact our customer service management team directly, we want to do all we can to help make your experience better and find a solution to this issue. We sincerely look forward to hearing from you! customerservice@mckennacars.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 1,677 reviews.
When is BMW open?
BMW is closed now. It will open at 7:00 a.m.