This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Norwalk, CA
About this business
Location details
10900 Firestone Blvd, Norwalk, CA, 90650, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
"Don’t come here!!!" Took it for a airbag recall, which they didn’t fix, the airbag still shoes on the dashboard. They ended up messing up my navigation system once heading out the dealer. They said it was something else.. took it back for airbag recall to know why it shows on my dashboard it had several other recalls. I hade to take it 3rd time and they charge me diagnosis which all this time is recall.. I will never ever take my vehicle this place especially with the liar of service representative Lina!!! She knew all this... read more
Business response:
Hello, We are very displeased to hear about your recent experience with us here at McKenna BMW. We would really like to hear more about your experience with our service department. If you don't mind contacting our service management team directly about your experience, we would like to do all that we can to help turn your experience around for the better. We sincerely look forward to hearing from you! customerservice@mckennacars.com
"Beware of the Finance Department...they LIE!" The McKenna Finance Department gave false information about the cost of the maintenance program. After repeated phone calls and emails to the finance department, we were informed both my husband and I needed to come in person to the dealer. We made the 4 hour round trip and have just learned the paperwork we signed was never submitted. We have now been paying for the program for over 3 months that we thought was cancelled. The finance adviser (Laurence) is no longer with McKenna... read more
Business response:
Hello, We are very displeased to hear about your recent experience with us here at McKenna BMW. We are so sorry to hear that you were not respected and treated poorly at our finance department. Although we are happy to hear that you love your car, we want every part of the experience to be great. We appreciate you telling us where we can make improvements. We would love to start a conversation so we can do everything in our power to make your entire experience great. Please don't hesitate to contact of service management tea... read more
"Fantastic Product, Terrible Service" Much like going to our physician or dentist, many people possess a strong disdain for purchasing a new vehicle or going to the mechanic. A shared feature of all these professions relies on a large asymmetry of knowledge. Essentially any information told to you we assume to be presented honestly and in good faith, because speaking for the public majority, we wouldn’t really know the difference. What mechanics and a large proportion of the automotive industry unfortunately lack, however, i... read more
"Poor excuse of a car dealership that doesn’t sell cars!" My coworker told me to call McKenna BMW because he leased there and I was looking for my 4th BMW and needed it quick. In other words an easy sale for a $50,000 car. I called and spoke to Miguel who told me he would search for the car and payment and get back to me in 20 minutes. I called him back after not hearing for an hour and fifteen minutes and also never receiving any text from him he told me he was spending with his number. I had to leave a message because he w... read more
"Arthur" Had a great experience the first time meeting with Arthur while I purchased my i3. We kept in touch and I went back for the Encore appointment. Now 3 months down the line and Arthur is still here walking me through my car over the phone. He is a very good employee. Well deserved review.
Business response:
Hello, and thanks for sharing your continued 5 star experience with Arthur here at McKenna BMW! We're thrilled to read your kind review, and we trust you're enjoying every mile ahead in your i3. We're here for you anytime in the future for scheduled service, parts / accessories, and anything else your Ultimate Driving Machine might need!
"changed experience" I did not have a good experience here at McKenna before. Arthur ended up striking up a conversation with me and ended up helping me with a few things on my car. I had a very good experience with McKenna and would love to come back to purchase another vehicle
Business response:
Hello, and thanks for sharing your recent 5 star experience with Arthur here at McKenna BMW! We're very pleased to read that you enjoyed your time with Arthur and that he was able to answer some questions about your BMW. We'd like to hear any additional feedback you have about prior experiences however, as we're always looking to improve. Feel free to send us an email to connect! customerservice@mckennacars.com
I purchased a used 528 a month ago and i could not figure out why my bluetooth music was not playing and the navigation from my phone was not coming through the speakers. Stopped by the dealership and Daniel Solis was able to work around the issue by repairing my phone and guiding me back to the steps to using it.
Business response:
Hello, and thanks for sharing your recent 5 star experience with Daniel here at McKenna BMW! We're very pleased to read your review, and we're happy to hear that Daniel was able to get your bluetooth working as designed. Thanks for being a part of the McKenna Family, and we trust you're enjoying every mile in your Ultimate Driving Machine!
Unfortunately, the service department is not equipped with the required machine to perform the required service.. My 1995 BMW 740 could not meet smog test in NOX.
Business response:
Hello Harold, Thanks for sharing your 5 star rating of Daniel here at McKenna BMW's service department, but we're sorry to hear couldn't help you further with your smog test. Please let us know if there's anything we can do in the future to assist with all things BMW sales or service. If you have any further feedback please feel free to email our service manager Armando Lopez. alopez@mckennacars.com Happy Holidays!
Nothing to do with people but more on contract like leasing a used car which has 4,000 miles and asking about returning car and tire tread when returning I didn’t think its fair that i am responsible for the 4000 miles already used on tire wear and tear.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 1,677 reviews.
When is BMW open?
BMW is closed now. It will open at 7:00 a.m.