BMW

"Example of Great Customer Service from Chapman on Camelback" Called the dealership to report BMW Key fob with keys my husband found along the AZ Canal while biking yesterday. Talked with Veronica who followed up with her manager about picking up the keys at our condo. Jordan came by for the keys with a big smile and thank you! They will locate the owner whom we are sure will be thrilled that Chapman BMW is going the extra mile even though THEY did not sell this car from their dealership. This made a big impression on us to see they take care of all BMW customers. Doesn't this make you want to consider this dealershing when you are ready to buy your next vehicle??

Example of Great Customer Service from Chapman on Camelback Called the dealership to report BMW Key fob with keys my husband found along the AZ Canal while biking yesterday. Talked with Veronica who followed up with her manager about picking up the keys at our condo. Jordan came by for the keys with a big smile and thank you! They will locate the owner whom we are sure will be thrilled that Chapman BMW is going the extra mile even though THEY did not sell this car from their dealership. This made a big impression on us to see they take care of all BMW customers. Doesn't this make you want to consider this dealershing when you are ready to buy your next vehicle??

Great service Chapman scheduled my regular 50,000 mile checkup at a convenient time and date for me. They were ready for me when I brought the car in, did the required work in a timely manner and got the car back to me looking and running great. I had the choice of getting a loaner car, but had the time to wait. I waited for the work to be completed in a comfortable area. Refreshments were readily available (water, coffee, snacks). They have some new high tech ways of keeping you informed about the checkup including a video of the Technician measuring key items (tread depth, brake pad thickness) and showing other things you wouldn't normally see (condition of things under the car). Recommendations if any are presented both via an email, and by your service advisor with "to the penny" estimates. All in all, a refreshing experience Everybody that I dealt with was pleasant and helpful. I'll continue to use Chapman service.

"Excellent Car Buying Experience" Kin Reid provided Excellent customer service and was very helpful throughout the process of purchasing my X5, even though I lived in another state. Even sent me short videos of my vehicle I purchased which added a great touch to her salemanship!

Excellent Car Buying Experience Kin Reid provided Excellent customer service and was very helpful throughout the process of purchasing my X5, even though I lived in another state. Even sent me short videos of my vehicle I purchased which added a great touch to her salemanship!

Excellent! As always, EXCELLENT customer service. I brought my car in on Saturday, due to an unexpected issue. I was greeted promptly and courteously by Aaron and Doug. My vehicle was diagnosed and repaired within a few hours. The communication from the Chapman team was clear, and my expectations were exceeded. This level of customer service is the norm here, and I appreciate the level of customer service I receive EVERY time. A service.

A++++ Service! As always, EXCELLENT customer service. I brought my car in on Saturday, due to an unexpected issue. I was greeted promptly and courteously by Aaron and Doug. My vehicle was diagnosed and repaired within a few hours. The communication from the Chapman team was clear, and my expectations were exceeded. This level of customer service is the norm here, and I appreciate the level of customer service I receive EVERY time. A++++ service.

"A++++ Service!" As always, EXCELLENT customer service. I brought my car in on Saturday, due to an unexpected issue. I was greeted promptly and courteously by Aaron and Doug. My vehicle was diagnosed and repaired within a few hours. The communication from the Chapman team was clear, and my expectations were exceeded. This level of customer service is the norm here, and I appreciate the level of customer service I receive EVERY time. A++++ service.