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BMW
- Automotive
- Las Vegas, NV
About this business
Location details
6900 W Sahara Ave, Las Vegas, NV, 89117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Great service The service department was fantastic. They were fast and efficient.
Business response:
Hi Jay, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Service Department Great Job Mauricio really goes out of his way to help you out to make sure that your car service experience meets expectations. The dealership has a lot of cars to choose from and I highly recommend the service department too.
Happy with service I have had great experiences with both buying and servicing my vehicle. Brought my car in because the breaks vibrated. They were fixed and I immediately could feel the difference which makes me feel safer.
Business response:
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Excellent Service Joe M is the absolute best service advisor. He listens and came up with a next day appointment after I was told there were no appointments until the following Tuesday. Everything was fixed and at a great rate considering the job. Thank you BMW
Business response:
Hi Alicia, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Las Vegas! If you have any further questions, please give us a call. We're always happy to help! Take care!
Car Repair Over all good experience! The cost of the repair was a lot more than what was expected, but that's the price to pay for owning a BMW.
Business response:
Hi David, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Perfect experience! This is my second lease with BMW. I can?t remember who did my first lease but this second lease, I had an extremely patience and excellent customer service sales person, Mr. Albert W. He was really nice and patience to work with what we want and to the extend to offer us at any best comfort level possible to me, my husband and my kids. He explained every details that we have questions with and go to the extend to show us each and every possible car that might fit our request. He is remarkable sales person... read more
Business response:
Hello Rachel, we're happy you found our staff to be so supportive during your experience here at BMW of Las Vegas. We are always more than happy to assist you if anything else comes up. Take care!
Tried to pull a fast one! We brought my beloved diesel X5 in for an oil change and alignment about a week ago. The technician called later that morning saying that it needed additional repairs of about $4k. He sent a video and and neither my husband or I saw the cracks or leaks they were supposedly showing us. My X5 also only has about 56,000 miles on it, so all this didn?t make sense. Smelling a rat, we told them to NOT do those additional repairs and only what we had scheduled. Our bill for the maintenance we scheduled cam... read more
Business response:
Hi Kate, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-0279 to discuss what we can do to help.
Great Service! I came in for an emission recall and check engine light. The computer was re-programmed and the battery was registered to the vehicle. The check engine light turned off but turned on again the next day.
Business response:
Hi Timothy, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-0279 to discuss what we can do to help. Take care!
Horrendous customer service Horrible customer service. No acknowledgement from employees working there. I would think BMW would offer incredible customer service considering the fact that it is a luxury car brand and customers spend thousands of dollars there. At the very least they should definitely offer great customer which was unfortunately not the case.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 6,898 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.