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BMW
- Automotive
- Las Vegas, NV
About this business
Location details
6900 W Sahara Ave, Las Vegas, NV, 89117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Never going back to this dealership again It was one of the worse buying experience I?ve ever had. Customer service was horrible! Sales manager was very condescending. The service person I dealt with was rude. I love the car but this dealership was not good. I probably should have gone to the Henderson location but I did like our sales person. I felt bad not giving him the business. There will be no next time in this dealership. Plus, as soon as I started driving my car out of the parking lot, my car was already having probl... read more
Business response:
Lena, we are deeply disappointed by your lackluster sales experience at BMW of Las Vegas. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 242-0614 to discuss what we can do to help.
service AFTER THE SERVICE TURBO IN MY CAR STOPPED WORKING BECAUSE THE MECHANIC FORGOT TO CONNECT TURBO NOT TO SCREWED THE SCREWS
Business response:
Piotr, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 242-0614 to discuss what we can do to help.
2011 F-450 Purchased the F-450 and was told needed some repairs but would not tell me exactly needed done. After 4 days of emails, texts and phone calls I went back down and corned the sales manager who informed me the sunroof and running lights on the roof did not work and were not being repaired. I then insisted on seeing what was being repaired. Head gasket , rear seal , cooling system , batteries , multiple seals and gaskets etc. and these were just the items needed to get it to pass smog check. They were going to sell m... read more
Business response:
Hi Shawn, we regret to hear that you are displeased with your recent experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 242-0614 to discuss what we can do to help.
Not a happy customer. Your repair supversor Was not friendly at all. All they want was to charged you a heftic of expensive repairs and earn their commissions. Now my x5 have a whining sound and the check engine was lighted and I ask them to fix it no they didn’t fix it and now also the air bag light was also on. I called your mess up repair supervisor and left a message cuz, it’s answering machine that first day I picked up my car. Until now he never call me back.
Business response:
Jose, we are deeply disappointed by your lackluster service experience at BMW of Las Vegas and apologize for any breaks in communication. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 242-0614 -- we hope to hear from you soon.
Car Appointment I was very disappointed with my experience. My diagnosis was not even a complete and full one. I got it repaired just to still have my light on. Turns out one of the tubes had a small cut on it that was connected to the mass air flow sensor, and so I needed to get another part for that. The price was way too high and it wasn’t even completed fixed. Thanks.
Business response:
Ramsey, we're disappointed to hear of the negative experience you had at our location. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (888) 242-0614 to discuss what we can do to help.
I got my bmw service here The guy who was helping me with my car service was trying to get over on me when I had a warranty on my car was trying to make pay a extra 700 dollars for no reason saying he help me with my car which I told I was not paying for nothing extra on my car if it was not under the warranty
Business response:
Jay, we strive for 100% satisfaction, and we regret to find out that this was not the case. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 242-0614 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Under par I had to keep calling in to get help. Communication was poor.
Unfriendly staff I was having recall work done. I was givin a loaner which was surprising since I’ve had to fight for one in the past since they made a rule about not giving them for vehicles older than 2012. My service advisor was very cold and Unwelcoming made me feel as if I was bothering her that I was even there. The warranty repair sheet said to except the repairs to take 3 hours, I was called to come get my vehicle 6 1/2 hours after dropping off. Glad they gave me a loaner or that would’ve been a long wait in the non ... read more
Business response:
Frances, we regret to hear that you had a negative experience with us. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (702) 570-0279 to discuss what we can do to help.
Worst car buying experience ever This had to be the worst experience ever. I love my car don’t get me wrong but the actual process sucked. I made an appointment to sign my papers the guy my appointment was with wasn’t there and no one knew why I was there. I had to wait 4+ hours at the dealership to sign papers with a sales person papers that I had to make an extra drive to get two days later papers that don’t mean anything because they had me resign two weeks later. I had changed the car I wanted and my sales person knew th... read more
Business response:
Tasha, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (702) 570-0279 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 6,898 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.