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BMW
- Automotive
- Las Vegas, NV
About this business
Location details
6900 W Sahara Ave, Las Vegas, NV, 89117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Long wait time and poor customer service. I was stranded in Las Vegas over Labor Day weekend and needed to take my car into the service department for what turned out to be a new fuel pump..covered under my warranty. The dealership did not provide me with transportation back to my hotel onyl 4 miles away, nor did they pick me up to bring me back when my car was finished. $30 out of pocket. I dropped it off Monday night, so it would be looked at first thing Tuesday morning when the re-opened after the holiday. It took them 4 ... read more
Servicing No shuttle available to drop off due to four wait time.
Business response:
Maria, we are deeply disappointed by your experience at BMW of Las Vegas. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (702) 570-0279 -- we hope to hear from you soon.
Unexpected issue When my car came out for sanitation, there?s a big cracked on my windshield
Business response:
Rowena, we are deeply disappointed by your experience at BMW of Las Vegas. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (702) 570-0279 to discuss ways we can work towards resolving this issue to your satisfaction. We hope to hear from you soon.
Horrible customer service. The management and sales staff were outright dishonest and never kept their word. I came in to sell my car, the sales person proposed an offer that was at the time too low, I declined that offer. The sales rep mentioned that the offer would be good for 7 days. A couple of days after the proposal I reconsidered and went back to accept the offer, the sales rep declined his original offer with an even lower offer. I declined that offer with disbelief they were not honoring their word with the first of... read more
Business response:
Hi Marc, we appreciate you taking the time to respond. The staff at BMW of Las Vegas take our reviews very seriously. If you'd like, please contact our General Manager at (702) 570-0279. We'd appreciate the chance to make your experience a positive one.
Recall, Warranty I took my vehicle for a recall and Richard Torno ( Service Advisor) took care of everything. No hassle. I was notified of everything that was done and needed to be done to the vehicle.
Business response:
We are pleased to hear you had such a positive experience with us, Manuel! Don't hesitate to call us if you ever need anything. Be safe on the road!
Repair Rich Torno is great! He makes sure that I completely understand what repairs are required as well as some things the technician has found and that I should be aware of and allows me to decide without feeling pressured to make a decision immediately. I value this in a dealership.
Business response:
Mark, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Needs improvement Too expensive for little work, you need a rewards program or something that help customers save a little money
Business response:
Thank you, Keryon, for reaching out to us. Your opinion plays an integral part in our customer service. Please call our General Manager at (888) 242-0614 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Won't be back for service My experience was not great. In addition to the $450 brake job, my service advisor proceeded to offer me a $400 oil change that wasn't even due for 2,500 miles. I politely declined the ridiculous oil change. Upon coming to retrieve my vehicle I dropped off the loaner and had to take my child's car seat out of the loaner. My service advisor's desk was right by the door where my car would be waiting and he could have informed me to leave my car seat there since that's where I would be coming back to g... read more
Unhappy With BMW I have had nothing but problems with BMW. I got my 2018 BMW X2 in January 2019. It was considered new and in the first year I had it in for oil leaks twice. The Bluetooth connecting the vehicle to my phone didn?t work properly. I had it looked at several times before I was told that the problem was that there were no apps compatible with my BMW. What really ticked me off is that the salesperson promised me that I could use my phone for navigation with the vehicle (the car did not have navigation, so this was... read more
Business response:
Thanks Sandra, for leaving us this response. If you'd like, please contact our General Manager at (888) 242-0614. We'd appreciate the chance to make your experience a positive one.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 6,898 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.