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BMW
- Automotive
- Escondido, CA
About this business
Location details
1557 Auto Park Way, Escondido, CA, 92029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The Brecht people have taken care of our numerous BMW vehicles for about 14 years; they are consistently friendly, attentive, knowledgeable, and thorough. They also save us money, time, and grief whenever they can, and, because they are also racers, they advise us on how to setup our cars properly so that we can get the most out of them when we take them out on a track. I can't move away from here...they are simply the best!
I met Mike Duplessis in crisis mode with a flat tire late in the day. He waited for me to limp into the dealership at almost closing time. He was so very kind and honest, giving me choices to resolve the problem. So glad I met him and will definately go to him for all my needs.
Business response:
We know the importance of having a great experience when servicing your car, thanks for choosing BMW of Escondido to help. Your high rating and review are greatly appreciated.
They took my deposit, but then did not deliver, they never followed up to let me know if my order would be placed, and then turned around and said I was no longer in the queue and I would have to wait till 2023. I would recommend going to Encinitas BMW instead.
Business response:
Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you about the level of communication you received for the order you placed. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Megan Quezada General Manager BMW of Escondido Megan.Quezada@penskeautomotive.com
Came in and was greeted by Brian and he made me not want to work with bmw anymore. I get if you are having a bad day or something but you should never take it out on your customers. Had a great experience with a different sales person though so this review getting a 1 star is for Brian
Business response:
Kaitie, I appreciate you taking the time to share your feedback regarding your recent visit here at BMW of Escondido and would like the opportunity to discuss your recent sales experience and communication with our Sales Team. Can you please send your contact information to me? I look forward to hearing from you. Megan Quezada General Manager BMW of Escondido Megan.Quezada@penskeautomotive.com
We had an appointment at 6 pm. We came for a test drive and no car. They lied to us. Don't do business with them! "your appt is set for 6:00 PM 8/1/2022 BMW of Escondido 1557 Auto Park Way, Escondido, CA See you then!" "Appointment confirmed! 8/1/2022 at 6:00 PM -BMW of Escondido We look forward to seeing you!"
Business response:
Hello, Please know that your satisfaction is very important to us here at BMW of Escondido. I would appreciate the chance to connect with you regarding the level of communication you received. When you have a moment, please send your preferred contact method to me. Best regards, Megan Quezada General Manager BMW of Escondido Megan.Quezada@penskeautomotive.com
Excellent service buying our BMW with Richard Martinez and Serg!! Took great care of us and went above and beyond. Will definitely continue to buy our cars with them.
Helpful, respectful, cooperative and knowledgeable salesman, good selection of desirable cars at good prices, no pressure to buy, nice facility. I would certainly go back for my next BMW.
"Please reconsider buying a car from this dealership. I..." Please reconsider buying a car from this dealership. I have been saving my money and looking for a particular model for months. I left a deal at a a dealership in Murrieta because this lot had the color and specific model that I had been looking for. I was extremely excited to finally buy the car that I had been working so hard to get. I was helped by Joe and Moby on Saturday throughout my process and they were very great and helpful. They made the process easy and ... read more
"I found a 2014 Mini Cooper Countryman with beige leather..." I found a 2014 Mini Cooper Countryman with beige leather I was really wanting. So I start speaking with a Salesman and he says just so you are aware, there are two options already installed on the vehicle one being a GPS vehicle tracker and another is 3M paint protectant to prevent from getting scratches on the door. I said well I'm paying cash, do not want those items and don't believe it should be anybody's right to track my vehicle. He said he completely unders... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 809 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.