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BMW
- Automotive
- Alexandria, VA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
499 S Pickett St, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
"Never - This dealership is a rip-off. Stay away!!" This a cheap dealership, arrogant, and unprofessional. Love BMW but have changed mind because of this dealership. Never lease a car from them, trust me!
"WORST DEALER EVER. HORRIBLE SERVICE, RUDE PEOPLE" RUN AWAY!!!!! RIDICULOUSLY TERRIBLE SERVICE, VERY RUDE PEOPLE, BAD ATTITUDE, POOR PHONE MANNERS, VERY UNRESPONSIVE, THIS IS THE WORST EXPERIENCE THAT I EVER HAD IN MY LIFE. YOU BOUGHT BMW CAR AND THE SERVICE HERE IS DEFINITELY NOT WHAT YOU ARE EXPECTING. There are so many BMW dealers in this area, you don't have to go to this one unless you want to get pissed off.
"Not customer service oriented" I drove 4 hours to purchase a 2018 M550. I didn't finance and the whole process still took five hours. Ridiculous. They didn't even top off the fluids after we asked them to. Customers are shuffled through the process like cattle with long wait times.
"Two damaged M vehicles" Service has previously damaged two of my M vehicles. Both vehicles valued at over 100k new. I have dashcam videos of both incidents which include gross negligence and disregard for their customer's property. One of the two incidents shows them revving the engine excessively in traffic and breaking speed limits while taking my car to and from the grocery store. Both Service director and General manager, including a corporate representative refused to make me whole for the damages (DV), time off that I... read more
"My Worst Car Dealership Experience " Went to this dealership to purchase a BMW 7 series. After about 15 minutes of looking for a sales person without any success I went to the showroom receptionist. I was told that there is no sales person available but if I wait 20 minutes a sales person will contact me. Even after waiting more than 90 minutes nobody showed up. I asked for the manager and he did not even attempt to help or do anything. AVOID this dealership.
"Terrible service" This is the worst customer service I have experienced when dealing with BMW service in Maryland, Delaware, and now Virginia. I dropped the car at BMW Alexandria service department on 12/29/2018 because of a burning smell when the AC was turn on. I made the appointment online but upon arrival nothing was in the system. By 12/31/2018 (3 days after dropping the car) nothing had been done. I had to keep texting and calling the service representative to learn about the status of the service. After 3 days in the... read more
"Incompetent or corrupt " During a recall appointment, I ask for a quote to change one headlight bulb. The quote came back over $400, when I asked why it was so high, they stated, “we have to remove the front bumper to change this bulb.” Maybe they are totally incompetent, or maybe they thought I wouldn’t now how easy it is (5 minutes, if you’ve never done it) to change it myself. On top of that(concerning the work performed) one service rep talked down to me and basically called me a liar. Even though I had already disclose... read more
"Dishonest - Rip OFF" DISHONEST! This BMW service department will propose to fix everything on your vehicle except what you actually brought it in for. I came in to get my breaks fixed and was prepared to spend the $1000 to get that done. I also had a TPM tire pressure monitor light on that I asked to be checked. This was an issue I had only a few months prior asked them to repair. Then the urgent calls started to come in. I was told I needed to get the control arm and bushings replaced and that if I didn't it could become h... read more
"Service is frequently terrible, Dena has a bad attitude" I have had issues with several service members in the 3yrs since I bought my X3 at this location. They are generally unresponsive and it takes many calls to even get someone of the phone. On Thursday, I called about needing maintenance prior to my 50K warranty expiring and was told I had to come in to know what all my car was due for though I was already 3000 miles overdue for oil change. Dena Van saw me Friday morning and told me there were no loaner vehicles and no ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 3.8 star rating with 2,682 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.