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BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
"Robert was a pleasure to work with at Otto’s. Very..." Robert was a pleasure to work with at Otto’s. Very professional & a nice guy! He was great at getting right back to me when I had questions and needed additional information. I had a great experience at Otto’s & will definitely continue to buy my cars here.
Business response:
Thank you for your terrific compliments for the purchase experience delivered by Robert. We are thrilled to hear you were so pleased. Many thanks again for choosing Otto's!
"Otto's BMW is a pleasure to work with!! Their customer..." Otto's BMW is a pleasure to work with!! Their customer service is excellent and they truly go above and beyond for their clients! Ralph is who I prefer to work with. He's fair, experienced, professional and knowledgeable! Can't say enough good things about Otto's BMW! I love my new X3, and to my surprised, it arrived 5 weeks early :)
Business response:
Thank you for your wonderful compliments for the professional and knowledgeable purchase experience delivered by Ralph. We're delighted to hear you are enjoying your X3. Many thanks again from all of us here at Otto's!
"Professional. Clean and courteous. I have no complaints..." Professional. Clean and courteous. I have no complaints and would highly recommend the dealership to anyone who is interested in purchasing a BMW
Business response:
We're delighted to hear you were so pleased with your purchase experience. Many thanks for choosing Otto's BMW!
"I live about 1,000 miles away from Otto’s and was more..." I live about 1,000 miles away from Otto’s and was more than a little hesitant about buying a car long-distance. Brian made it easy, answered all my questions quickly and completely. When I flew in to pick up the car, everything was ready. The “genius” guy, Paul Keenan went over all the safety and “tech” stuff thoroughly. The money and paperwork part was smooth and efficient. Dealership is a class act.
Business response:
We are thrilled to hear we were able deliver the easy and efficient experience you were looking for on your long distance purchase. Many thanks for your wonderful compliments for the team here at Otto's BMW!
"Everyone was super helpful and friendly. It was a..." Everyone was super helpful and friendly. It was a pleasurable experience from start to finish.
Business response:
It was our pleasure to assist you with your purchase. Many thanks from all of us here at Otto's BMW!
"The dealer is very professional, communicate well, and..." The dealer is very professional, communicate well, and the entire sales process is very smooth and efficient.
Business response:
Thank you for recognizing Robert his professionalism and effective communication. We delighted to hear you were so pleased with the performance of our team here at Otto's BMW!
"Robert was a great representative for both Otto’s and BMW..." Robert was a great representative for both Otto’s and BMW ! He knew his products, was extremely patient with me and with absolutely no pressure throughout the trade in and buying process. Due to the chip shortage and other production issues it took a little over 3 months to take delivery of my ordered car and Robert kept me up to date with any status changes. Which I really appreciated!!! Thanks Robert
Business response:
Thank you for your patience through the ongoing global supply chain delays. We're pleased to hear Robert was able to assist you so effectively with his product knowledge. Many thanks from all of us here at Otto's! Enjoy the fall driving season.
"Robert was extremely informative and friendly. He was..." Robert was extremely informative and friendly. He was patient and I never felt rushed throughout the process. He answered my call to the dealership and had the car ready once I arrived. Highly recommend!
Business response:
Thank you for your recognition for the assistance provided by Robert. We're thrilled to hear you were so pleased. Many thanks again from all of us here at Otto's BMW!
"Amazing customer service experience. In and out in 15..." Amazing customer service experience. In and out in 15 mins. Memorable car buying experience. Best.
Business response:
Outstanding! We're pleased to have delivered a memorable and efficient purchased experience for you. Many thanks from all of us here Otto's BMW!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.