This profile has been claimed by the business owner or representative.
BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
"Ok, so I’m sitting on a potential disaster. 6 hours from..." Ok, so I’m sitting on a potential disaster. 6 hours from home and a flat tire on my M5 on the Pa. turnpike. Friday afternoon to boot. Ottos was the nearest BMW dealer and I’m lucks to find them. A replacement tire needed to be ordered. Robert Johann was the lucks advisor to work his magic and get me back on the road. It did take some time to find and delivery the special order tire, but everyone at Ottos was grace-full, service minded and focused on getting me bac... read more
Business response:
We're so pleased to hear Rob and our team were able to assist you efficiently and effectively with your unexpected service needs. Thank you for sharing your experience with us!
"Great thorough service. Justice made sure I was..." Great thorough service. Justice made sure I was completely satisfied and that I knew all the features and benefits of the vehicle. Went to another dealer before going to Ottos. That dealership assumed I knew what I wanted and still hasn’t returned emails and phone calls from over two weeks ago. Glad I could give my business to Justice and Ottos. No buyers remorse when people make you feel comfortable and educated. Great work.
Business response:
We're delighted to hear Justice communicated effectively with you in order to deliver the knowledge you needed to make an informed purchase decision. Congratulations and many thanks from all of us here at Otto's!
"Justice was very helpful in putting together the order..." Justice was very helpful in putting together the order for a Lease of an M4 three years ago and was just as helpful with purchase of my M4 at the end of the Lease. He has always kept me informed along the way as to what my options were in both the Lease and Purchase.
Business response:
Thank you for you wonderful compliments for Justice. Providing you with the best information to make the right decision for you is key to our mutual success. Many thanks again for choosing Otto's!
"Mohammad was very friendly and knowledgeable. He ensured..." Mohammad was very friendly and knowledgeable. He ensured our experience was extremely easy and seamless. Would definitely recommend him to friends. Go see him today!!!
Business response:
We're so pleased to hear Mohammad was able to deliver a the easy and seamless purchase experience that suited you best! Many thanks from all of us here at Otto's.
"Brian was prompt in getting me my X5 build sooner then..." Brian was prompt in getting me my X5 build sooner then expected! I had been to another dealership closer to my home but they wouldn't even return my calls. He was a pleasure to deal with.
Business response:
Thank you for your wonderful compliments for Brian in facilitating your X5 purchase. We appreciate the extra distance you travelled to purchase with us. Many thanks again from all of us here at Otto's!
"Everyone was so friendly and helpful at Otto's! I felt..." Everyone was so friendly and helpful at Otto's! I felt NO pressure at all from the moment I entered the front door to my test drive to the moment I went home to think about purchasing my absolutely gorgeous new BMW! Scott Gately was wonderful to deal with not only because of his knowledge but also because of his warmth and patience. THANKS FOR EVERYTHING!
Business response:
It is truly gratifying to hear of your wonderful purchase experience working with Scott. We're delighted to hear you were so pleased. Welcome to the Otto's BMW family!
"Friendly service and fair pricing! Ian is a pleasure to..." Friendly service and fair pricing! Ian is a pleasure to work with on the pre-owned side of the house! I drove from Rockville, MD to this dealership based on the limited inventory on this vehicle and stellar reviews. - Will refer my friends/family as well. James BMW M235i coupe (Certified Pre-Owned)
Business response:
Thank you James! We're so pleased to hear you enjoyed working with Ian M making the distance you travelled worthwhile. Enjoy the fall driving season in your M235!
"I had the pleasure of meeting Wilmer Rodriguez who is the..." I had the pleasure of meeting Wilmer Rodriguez who is the GM while I was walking through the parking lot looking for the car I saw online. I arrived before the dealership was sculled to open and Wilmer took the time to help me, Wilmer also had one of his salesmen start his shift 1 hour early to help me and showed respect for my time, I thought that this was above and beyond customer service, and I knew at that time I was dealing with good people. From there Ralph... read more
Business response:
Thank you for you gracious compliments for Wilmer and Ralph. We're pleased to hear we were able to accommodate your scheduling needs. Many thanks again from all of us here at Otto's BMW!
"I was looking for M2s, Matt was able to help me out and..." I was looking for M2s, Matt was able to help me out and give me a lot of good info. He spent a lot of time with me going through the pros and cons. Didn't end up making a purchase at this time, but was completely satisfied with the service.
Business response:
We're pleased to hear Matt was able to provide the knowledge you were looking for in making an informed decision on the M2. We look forward to working with you in the future. Thank you for considering Otto's BMW.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.