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BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
"Excellent buying experience. I recently bought a Lexus..." Excellent buying experience. I recently bought a Lexus for my wife and had a nightmare of an experience- 3 hours to get processed and high pressure sales ad ons. Scott understood what my parameters were to get in a new automobile and was flexible in putting a fair deal together. The customer service across the board at Otto’s is superior. On one visit when Scott was taking care of another customer, he sent over an assistant to answer my questions and to show me the ... read more
Business response:
Thank for your exceptional compliments for the leasing experience delivered by Scott. We're thrilled to hear you were so pleased. Many thanks again from all of us here at Otto's!
"I just got my brand new 2021 BMW X 3 from Ian Martin from..." I just got my brand new 2021 BMW X 3 from Ian Martin from Otto's BMW and I love it! They went above and beyond to make sure I was completely satisfied from the beginning to the end. Ian even came in on his day off to let us take the car home early. Noel was excellent as well with the finance closing. We really appreciate it! I highly recommend this dealership to anyone looking. I will be going there for all my services to come. Thank you Ian and Noel.
Business response:
We are delighted to hear you were so pleased with the purchase experience provided by both Ian and Noel. Many thanks from all of us here at Otto's BMW!
"This is the 3rd BMW I purchased from Otto’s and the..." This is the 3rd BMW I purchased from Otto’s and the service gets better every year. I have had the same sales rep for all 3 transactions and Scott is very knowledge about BMW vehicles and very professional. I drive 45 minutes to get Otto’s for sales and service. I have a local dealership 20 minutes from my home and it Is well the extra drive to Otto’s. Go to Otto’s, you will not be disappointed.
Business response:
Thank you once again for your wonderful endorsement of Scott and the team here at Otto's. We truly appreciate your loyalty and the extra distance your travel to do business with us.
"Mohammad Elnaboulsi hands down best salesman I’ve ever..." Mohammad Elnaboulsi hands down best salesman I’ve ever dealt with period.... let’s you decide on the car you want unlike 99% of other salesman. I can’t speak for any other salesman at Otto’s but Mohammad is great! Go see him you won’t be disappointed!
Business response:
Outstanding! Thank you for your wonderful endorsement of the assistance provided by Mohammad on your recent purchase. We are thrilled to hear you were so pleased. Many thanks again from all of us here at Otto's!
"Mohammad was not only extremely knowledgeable about the..." Mohammad was not only extremely knowledgeable about the car, he took all of the time we needed to explore the vehicle, and he is polite and pleasant to work with. I have bought vehicles from Ottos in the past. Everyone is friendly and the service department always did a great job! I highly recommend Otto’s and Mohammad Elnaboulsi!
Business response:
Thank you for your terrific compliments for the service provided by Mohammad on your recent purchase. It is gratifying to hear you have been so pleased with both our service and sales teams!
"The fastest and easiest car purchase yet! The whole..." The fastest and easiest car purchase yet! The whole purchase from soup to nuts took about 3 hours, which is FANTASTIC since the whole car purchasing process is everyone’s least favorite thing to do. Scott is so friendly and honest. Not pushy at all. Truly cares about his customers and what he does! No wonder he has so many repeat buyers! Highly recommend!!
Business response:
Outstanding! We're so pleased to hear Scott has delivered the friendly and efficient experience that met your needs so well. Many thanks from all of us here at Otto's!
"Brian provided excellent advice regarding my options at..." Brian provided excellent advice regarding my options at the end of my lease. He was thoughtful, patient and very good listener to ensure my requests were executed flawlessly. He has a very friendly disposition and overall provided excellent service.
Business response:
We're delighted to hear Brian provided the information you needed and delivered on your requests efficiently and professionally.
"The folks at Otto's always are first class. Go see..." The folks at Otto's always are first class. Go see Justice, you won't be disappointed! He knew exactly what I was looking for and provided first rate service. This is the 5th vehicle I've purchased.
Business response:
Thank you for your wonderful endorsement of Justice and our team here at Otto's. Your long term satisfaction and loyalty is so valuable to us.
"This dealership has succeeded in differentiating itself..." This dealership has succeeded in differentiating itself and earning me as a customer. From the personal greeting upon entry, to the well-equipped state of the art showroom, to the attention given to finding the best associate to assist me, and most importantly, to the value placed on MY time spent at the dealership, Otto's is the best! I have purchased many luxury vehicles from supercharged sports cars to luxury sedans. My sales associate Robert Madden was knowledg... read more
Business response:
We are truly gratified to hear you have been so pleased with the assistance of Robert and our team to help you facilitate the order of the X5 perfect for you. We look forward to your upcoming delivery!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.