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BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
"From our first email contact with Justice Mogano to our..." From our first email contact with Justice Mogano to our in person visit to the dealership we were treated in an exceptional manner. Efficient and seamless process!
Business response:
We're delighted to hear Justice delivered a purchase experience that suited you so well. Many thanks from all of us here at Otto's!
"I've been with Otto's for several years now, and I've..." I've been with Otto's for several years now, and I've always felt supported as a customer. As someone who is not fluent in the world and language of cars, I've always felt that Otto's ensures a positive, inviting, and friendly atmosphere to conduct business – but really, it feels more like friends advising friends.
Business response:
We are truly gratified to hear of your experience with us. It is our pleasure to be your automotive resource. Many thanks for being a valued member of the Otto's BMW family!
"Mohammad was extremely knowledgeable, friendly and..." Mohammad was extremely knowledgeable, friendly and patient. I would highly recommend him. Facility is clean and comfortable. Their lot has many cars from which to choose.
Business response:
Thank you for your wonderful compliments for the assistance provided by Mohammad in your recent purchase. Enjoy the fall driving season in your new BMW!
"I took my BMW wagon to Ottos because two independent..." I took my BMW wagon to Ottos because two independent repair shops could not resolve my engine problem. They were excellent and diagnosed the issue and the repair has been completed. Chris Clayton was great to deal with as was Bill Cosenza. Bill kept me apprised of all progress, findings, and cost so no surprises.
Business response:
We are delighted to hear we were able to resolve your ongoing concerns with you wagon. Thank you for your kind recognition of Bill and Chris and thank you again for choosing Otto's BMW!
"I am really enjoying being back in a convertible. Thank..." I am really enjoying being back in a convertible. Thank you so much for working with me. Mohammad is personable and easy to work with.
Business response:
We're delighted to hear you enjoyed working with Mohammad and that you will be able to enjoy top down driving this fall season!
"It was a pleasure working with Justice Mogano to purchase..." It was a pleasure working with Justice Mogano to purchase my new 2020 BMW. He is personable and the entire process was quick and seamless. This was my "best car buying experience" to date. Justice is extremely knowledgeable as he demonstrated vehicle features and we discussed purchase options. Justice is totally client centric which was evident as we communicated via email and in-person.
Business response:
Outstanding! We're so pleased to hear Justice delivered the pleasurable and personalized experience we strive for each day! Many thanks from all of us here at Otto's BMW.
"Brian was great to work with! We love our new car and..." Brian was great to work with! We love our new car and would definitely work with Brian and Otto’s BMW again for our next vehicle
Business response:
We're delighted to hear your enjoyed working with Brian on your purchase. Welcome to the Otto;s BMW family!
"I appreciate customer service. I appreciate providing it..." I appreciate customer service. I appreciate providing it and receiving it. For all my good deeds the universe rewarded me with a car buying experience at Otto's. The salesman, Jay Miller was really more of a reporter delivering information as I requested it than he was a salesperson. No pressure, no nonsense just business with a smile. I'd be happy to recommend both Jay and the dealership to anyone who wants to avoid shenanigans and just get good value from high k... read more
Business response:
That's the Otto's way of doing business. We're so pleased to hear Jay delivered the purchase experience that suited you best. Enjoy the fall driving season!
"This was by the far the easiest dealership experience I..." This was by the far the easiest dealership experience I have ever had. I was able to trade in my car and lease a end new one in one day, and only spent about an hour at the dealership. Brian was great and made the process painless.
Business response:
Thank you for your great compliments for Brian for facilitating an easy and efficient experience for you. Many thanks for choosing Otto's BMW!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.