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BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
"Quality service and experience even during crisis" Ordering a new vehicle is always fun but the pandemic made delivery wait time longer than normal. Ian stayed connected with me all throughout March and April until the new delivery date! On pick up day, he took the time to demonstrate the cool new features and help me program the car for a ready to go experience. Ian always delivers on quality service and so does Otto's!
Business response:
Thank you for your patience as we work together through these unprecedented times. We're pleased to hear Ian was able to deliver the best purchase experience possible. Many thanks again for choosing Otto's!
"given the circumstances it was a very satisfying experience" JUSTICE AND JOHN WERE EXCEPTIONAL IN THEIR WORK WITH ME GIVEN AND PANDEMIC AND PERSONAL CRISIS I WAS EXPERIENCING AT THE TIME. THANK YOU ALL.
Business response:
We are so pleased to hear Justice and John delivered a great experience for you in these challenging times. Many thanks for choosing Otto's!
"Great Experience" During the shutdown, I found the model I was looking for on Otto's website. I contacted the dealership, landed on a fair price and they held it for me for almost a month until we could finish things. The sales service was great, very responsive and helpful. A great experience.
Business response:
Thank you for you patience as we navigate together through these challenging times. We look forward to better days ahead.
"Otto's BMW and Justice Mogano the Best" Otto's BMW is the BMW Dealership to keep in your favorites, They represent the BMW product extremely well. Justice Mogano has been at Otto's for some time and knows the line up. Justice makes the deal easy and keeps you informed and updated during every phase of the transaction process. I will continue to use Otto's and Justice for any BMW car I purchase. I highly recommend you check them out if you are shopping for a new or used BMW. DC
Business response:
Thank you for your wonderful endorsement of the service delivered to you by Justice. We truly appreciate you business especially in these unprecedented times.
"Excellent customer service" I had a fantastic buying experience at Otto's Ian makes you feel like family, he's very detailed oriented and he made sure I got a great deal. Once the sale was made he noticed a little ding in the car and he made sure it was fixed. Mohammad was excellent showing me things in the car and spending all the time I needed, he even reached out to assist me when he was off. When you have workers like that it makes you want to be a repeat customer and share you experience with your friends.
Business response:
Thank you for your recognition of Ian and Mohammad. It is our team members that make the difference. Many thanks for choosing Otto's BMW!
"Excellent cuatomer service" I just had to add on to my previous post, I had an appointment before the dealership shut down which they called my to reschedule on April 1st. When I arrived it took longer than I expected but I understood with them being careful and keeping ever safe. I informed them why I was here and about a issue I had with the app which myself and Mohammad try to fix, the service writer didn't understand so I texted Mohammad which he informed me he was off but he still reached out to the service writer to i... read more
Business response:
Thank you for your update and your gratifying remarks for the excellent service provided by Mohammad! We look forward continuing to assist you in better days to come. Stay safe!
"Excellent cuatomer service" My salesman Ian was the best salesman I've ever had and I have had a lot, He makes you feel like you matter to him not just as for a sale, We worked out a good deal without any pressure and he even reached out after the sale to make sure I was ok. You can't ask for more than that from a salesman.
"Great purchase experience" I had a fantastic buying experience at Otto's recently with Lorenzo and Kevin and Noel. It had been more than 10 years and 2 vehicles since I had done business there. I'm very glad I gave Otto's another look. Initially I was a little skeptical being teamed up with a relatively new sales person - but Lorenzo turned out to be one of the best - maybe THE best - sales person I have ever worked with on a car purchase. He knows the BMW product line and vehicle features inside and out - and he is great a... read more
Business response:
Welcome back! It is truly gratifying to hear that Lorenzo, Kevin and Noel were able to deliver the purchase experience you desired. It is the total team effort that makes the difference at Otto's BMW!
"Another Good Experience" Over the years I've acquired several vehicles from Otto's (specifically Justice M) and the experience has always been good. Justice listens too what my vehicle needs are and works to see which model will fit those needs
Business response:
Listening and understanding your needs is the key to our mutual success. Thank you for your wonderful compliments for the service provided by Justice and for being a valued member of the Otto's BMW family.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.