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BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
"Long time service customer first time purchasing." We moved to this area four years ago and chose Otto's BMW to service our X5. Over the past four years the service department has always exceeded expectations, starting with our Service Coordinator Kevin Pinkerton. Looking for a low mileage BMW sedan to swap the X5 for, Client Advisor Robert Madden was a complete gem to work with. He went above and beyond to facilitate a smooth transaction which included trading in our X5. The entire process from start to finish was flawless... read more
Business response:
Outstanding! It is truly a team effort hear at Otto's Thank you for recognizing Kevin, Robert and Noel. Many thanks for being a loyal member of the Otto's BMW family.
"An excellent experience" I found my experience with Otto's BMW excellent. I stated the type of automobile I was looking for and Justice M. provided me with all the details. He was quick to respond to any and all questions that I had during the process. The pick-up experience was easy and hassle free (no pressure to upgrade items as I've experienced in the past from other dealerships). Once I brought the car home, Justice M. followed up to assure that everything was to my satisfaction. I would highly recommend Otto's BMW.
Business response:
Outstanding! We're so pleased to hear Justice was able to facilitate your purchase in the easy and efficient way that suited you best. Many thanks from all of us here at Otto's BMW!
"Mohammad was extremely friendly and helpful. Gave me a..." Mohammad was extremely friendly and helpful. Gave me a thorough walk through of my car and worked around my schedule. Easy to follow and understand. Ralph was quick to respond to my questions and very knowledgeable. Made sure I was comfortable with all aspects before finalizing my purchase.
Business response:
Thank you for recognizing Mohammad and Ralph for their service on the purchase of your new BMW! Many thanks again for choosing Otto's.
"Great Buying Experience" I recently purchased my car from Jay Miller just prior to COVID-19. And I had a great experience with everyone from the people at the front desk greeting me to the sales purchase as well as financing and the genius was very informative, even though my wife and daughter had to leave during the lesson to get the baby home for a nap. Definitely recommend Otto's!
Business response:
Thank you for your recognition of Jay M and the team in delivering the exceptional experience we always strive for. Many thanks again for choosing Otto's.
"Excellent buying experience" Ethan made it very easy and pleasurable to select and purchase our first BMW virtually. For picking up the car at Otto's, everything was set up great to walk me through through any details and questions, breeze through the paperwork, and get to enjoying the car!
Business response:
Outstanding! We're delighted to hear Ethan delivered a superior purchase experience for you. Welcome to the Otto's BMW family!
"Great service during social distancing time" Even tough this is a difficult time during COVID-19, Otto's still provided great service experience. Sales person's very responsive and flexible, service stuff were considerate. Dealership has a good selection of pre-owned cars.
Business response:
We're delighted to hear of your excellent experience. We truly appreciate your business especially as we navigate these uncertain times. Many thanks from all of us here at Otto's!
"2017 440i" I had previously done business with Otto's having bought several cars both new and used all from Justice Mogano. A number of years ago, I bought a car from a BMW dealer that was located closer to where I lived. I'm happy to be back with Justice and Otto's. I hadn't seen your renovated dealership and was very impressed with the improvements made. I look forward to receiving excellent care from your service department.
Business response:
Welcome back! We happy to hear you continue to enjoy working with Justice. Thank you for your wonderful compliments on our renovated and expanded facilities and many thanks again for choosing Otto's!
"X2 M35i PAINLESS delivery" Otto's BMW has always taken great care of me from my first phone call with Bill Cosenza in service, to the managers, and my salesman, Ian Martin. This is my 4th BMW; 3rd from Otto's. Ian has sold me my last two and as long as he is there, this sale won't be our last deal. Keep up the great work!!
Business response:
We're so pleased to hear with the service delivered by Bill and Ian. It is a total team effort here at Otto's! Many thank again for being a valued member of the Otto's BMW family!
"Great Serice" The Ott's team provided great service in spite of the virus constraints. Would definitely recommend this dealership for any new or used vehicles. Thanks!
Business response:
Thank you for choosing Otto's BMW as we all navigate through these unprecedented times!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.