This profile has been claimed by the business owner or representative.
BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
"Purchase of a certified pre-owned" Friendly, attentive, hard-working, professional, direct. Turned what is typically a tedious experience into a comfortable and seamless transaction. Would definitely do business with them again.
Business response:
Thank you very much for the great review!
"This is my second experience with Scott and it was even..." This is my second experience with Scott and it was even better than the first one which should tell you what a great experience it was! He somehow found exactly what I was looking for with limited inventory and minimal time. I will always recommend him and always come back. Oh...and a shout out to Joe in servicing who has also made working with Otto’s a pleasure.
Business response:
Outstanding! We are thrilled to hear Scott was able to once again deliver the exceptional experience we strive for. Additional thanks for your complimentary words for Joe on our service team. Enjoy the summer driving season!
"Excellent customer experience, Ian Martin was a pleasure..." Excellent customer experience, Ian Martin was a pleasure to work with and made our transaction as seamless as possible (impressive considering the constraints from COVID-19 related distancing measures). Once we decided on our car and finalized paperwork, it was waiting for us in a personalized display room - a nice touch we greatly appreciated! We've purchased a number of cars from Otto's and continue going back because of their service.
Business response:
Thank you for once again choosing Otto's BMW in these especially challenging times. We are working hard to ensure we continue to deliver a superior experience while maintaining a safe environment! Many thanks again from all of us here at Otto's!
"The team at Otto’s BMW is outstanding! Ian Martin was..." The team at Otto’s BMW is outstanding! Ian Martin was professional and kept me informed regarding my vehicle order. The process was efficient and the customer service was fantastic from the time I was exploring lease options to the day I picked up my new car. I would highly recommend Otto’s BMW and Ian Martin if looking for a new vehicle. Thank you for the great experience!
Business response:
Thank you for your endorsement of Ian M and the team here at Otto's! We're delighted to hear you were so pleased.
"Overall, an exceptional experience. Brian was easy to..." Overall, an exceptional experience. Brian was easy to work with and was responsive to my questions and requests. Otto's BMW staff were friendly and did a great job following COVID-19 safety guidelines. :)
Business response:
It is always gratifying to hear of your exceptional experience and kind words for Brain. We truly appreciate your business in these especially challenging times!
"It is always a pleasure to work with Justice. He makes..." It is always a pleasure to work with Justice. He makes the BMW experience complete. He is very knowledgeable and quickly relates to what we are looking for in our car.
Business response:
Understanding your needs is key. Thank you for acknowledging the assistance provided by Justice. Enjoy the summer driving season in you new BMW!
"Everything was handled very well under the strange..." Everything was handled very well under the strange circumstances we have now. The transaction went very smooth and Scott was very helpful every step of the way.
Business response:
Excellent! Thank for your compliments for the assistance provided by Scott in these challenging times. Many thanks again from all of us here at Otto's.
"Wonderful experience with Scott. This is my first BMW &..." Wonderful experience with Scott. This is my first BMW & first time coming to Otto’s and he truly made it very easy & enjoyable. My husband & I could not have been happier!
Business response:
Thank you for your complimentary words for the purchase experience provided by Scott. We're delighted to welcome you to the Otto's BMW family.
"Very easy to deal with. Great car shopping experience...." Very easy to deal with. Great car shopping experience. They went beyond what I would have normally expected. I've bought a ton of cars from them. Highly recommend the dealership.
Business response:
Thank you for your wonderful compliments. Your long time loyalty means everything.. Many thanks again from all of us here at Otto's.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.