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BMW
- Automotive
- Nashville, TN
About this business
Location details
4040 Armory Oaks Drive, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:30 p.m. | |
| Tue | 8:30 a.m. to 7:30 p.m. | |
| Wed | 8:30 a.m. to 7:30 p.m. | |
| Thu | 8:30 a.m. to 7:30 p.m. | |
| Fri | 8:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Joe M Had brought in my 2013 X1 with an extended warranty. I would imagine the repair shop would work with me on pricing instead of loosing the business. I ended up going somewhere else.
Business response:
It's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to us at (615) 928-2541 when you can so we can address this situation directly. Thank you and have a great day.
BMW Customer Car Repair Saturday morning. I brought my car into the service department due to my AC not working. The first thing I heard (KEN) "well, I hope it's not what I'm thinking. Another customer came in the same concern about their AC and a rock had gotten up in the space and knocked a hole in the (?) and caused all of the Anti-Freeze to leak out. I left my car they were pretty busy. No one called on Monday so I called BMW Service Dept. (Ken), well Ms. Dukes, I was dreading this call. It's exactly what I thought. A ro... read more
Business response:
Kym Dukes, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (615) 928-2541 when you can so we can address this situation directly. Thank you and have a great day.
Annoying requests for reviews The car is great. Service is great. What ruins the experience to some degree is a barrage of texts and emails asking for reviews. My strongest recommendation is to give them a fake email address. I should have
Business response:
Hello Jordan Berlin, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
Buying Experience I have bought 3 cars in the last two years from another dealership and compared to the experience at BMW, they received between 3-4 stars. The service at BMW was horrible, the car was not clean in the inside, look like they had received it in, vacuumed the floors and nothing more.. Behind the back seats were paper and trash and gum stuck to the carpet. There is no way the car had been inspected because it needed rotors and tires. Or if it had, it?s truly sad they were aware of it and refused to repair and s... read more
Business response:
Hi Warren Capps, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (615) 928-2541 so we can work towards a resolution. We look forward to hearing from you.
Bad experience I had the opportunity to talk with the dealership about potentially buying a used vehicle from this dealership. A deal was made and paperwork was pending for the next day. I even made an offer to put in a deposit to hold the vehicle for me. I contacted the representative first thing in the morning to make sure the deal is finalized and possibly put in a deposit. But after 5 hours I get a call saying the vehicle is sold and is no longer available. I wish I was atleast informed about putting in a deposit to secu... read more
Business response:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (615) 928-2541.
Don't believe anything they SAY !!! Promised me a car but after driving 150 miles to get it found out they sold it 2 hours before I was supposed to pick it up..Hard to believe. The dollar is worth more than a customer to them. I will never contact them again.
Business response:
H. T., we're disappointed to hear of the negative experience you had at our location. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
can't get a 2nd key while wife is away training Apparently i can't get a 2nd key made even though i'm paying for it and it costs 500 dollars. ALOT of money. My wife's name is the only one on registration and she's currently out of state training for a few weeks so there's no way to contact her like they want. Even if i had her license, she needs to "add" me to her account, even though we never bought our BMW from this dealership originally. I don't get the issue here, i'm paying for a key that costs 500 dollars. I have all o... read more
Business response:
We are disappointed to learn of your experience here at BMW of Nashville, but will take this opportunity to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (615) 928-2541. We look forward to hearing from you.
Supply Chain Manager Doing business with BMW Nashville has always been great and this time around was no different.
Business response:
Stephanie Thorne, we're glad you had such a wonderful experience with us!
One of the worst experiences I've ever had Though I love my X3, I would never recommend buying a car from this dealership. Almost a year later, I still only have one key to my car because they've failed to provide a second one as promised... they mishandled my trade-in and it ended up at a towing lot and I received a certified letter, and the salesman also failed to return my parking pass (valued at about $400) as promised. They've also never returned a phone call, and I've made about 20. Oddly, I think I... read more
Business response:
Hi Stephen Hubbard, we appreciate your honest feedback, as we are always looking for ways to improve. Thanks for bringing this matter to our attention. We would like to get ore details about this; please reach out to us at your earliest convenience at (855) 578-3889.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 1,013 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.