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BMW
- Automotive
- Nashville, TN
About this business
Location details
4040 Armory Oaks Drive, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:30 p.m. | |
| Tue | 8:30 a.m. to 7:30 p.m. | |
| Wed | 8:30 a.m. to 7:30 p.m. | |
| Thu | 8:30 a.m. to 7:30 p.m. | |
| Fri | 8:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
What a waste of time! It took almost two full business days for the dealership to even respond with next steps. When they did, the eventual appraisal for my highly doserable trade-in was thousands less than similar cars. Not at all impressed with the curt demeanor from the client advisor. Expected considerably more from a BMW dealer.
Business response:
Thank you for providing feedback about your experience. We regret that you are not satisfied with the appraisal that was provided. If you reach out to our General Manager, John McLarty, at (855) 850-2225, he would be happy to take another look. Thank you.
Airbag recall / Brake fluid replacement No issues - quick response and appreciated suggestion around maintenance needs.
Business response:
Hi Bud, we appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, BMW of Nashville
Never Again I had to have two major repairs (greater than $2,500 each) within 4 months on my X5 3.0d that had less than 40,000 miles. These were both emission control equipment related. I find this unbelievable from a company that claims to be a premier engineering company - what a load of crap! To insult to injury the dealer attempted to charge more tha 20% more for the replacement parts than I could them for from another BMW dealer! Unbelievable, so would I own a BMW or have it serviced at BMW of Nashville- NEVER AGAIN!
Business response:
Jeff Brassard, it's upsetting to hear that you did not receive the top-notch service we strive to provide. That's not the exceptional experience many of our guests have come to know. We really appreciate the feedback, and we hope you will consider us again in the future. Take care.
Review Felt the service done was very expensive and some services unnecessary. When labor charges exceed the cost of parts and labor charged is excessive you will have a problem maintaining my business The mileage reading for when the next service is due was not reset
Business response:
Hi Charles, thank you for providing us with your feedback. We are disappointed to hear that you did not have a 5-star experience with our team. We would love to speak to you directly! Please reach out to us at (855) 578-388! We look forward to hearing from you. All the best, John McLarty, General Manager BMW of Nashville (855) 578-3889
Buying experience at dealership Buying process takes too long. I was there all day until almost closing. Really came close to backing out and going elsewhere. Should not take all day!
Business response:
Hi Patricia Heath, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit!
Recall Repair Got a call to do Recall Repair. The operator scheduled for wrong dealer but the dealer that it was taken to provided the service anyway.
Business response:
James Bennett, we are glad we could help! We can't wait to see you again, have a great day.
Service of X5 They were supposed to wash my X5. When we got it home we noticed that they did a very poor job.
Business response:
Hi James Forsythe, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 578-3889. We look forward to hearing from you.
High Bill with No Car Wash I was called in for a complimentary inspection that includes a complimentary car wash. I had to be at work by 10am and they insisted that I still book the appointment because they claim it would take no longer than an hour and a half. So I made the first available appointment (8am). Once I arrived to my appointment on time, they told me I would be assisted by a different associate other than my originally assigned associate. They placed me with a woman named Tracy. She was very blah but I assumed s... read more
Business response:
Hi Rhia, thank you for bringing this to our attention. We are disappointed to hear that you did not enjoyed your recent experience with our team and we can assure you that this is not the level of customer service we strive to provide. If you would be willing, we would love to speak to you directly. Please contact us at (855) 578-3889 so that we can restore your faith in our business. Thank you! All the best, John McLarty, General Manager BMW of Nashville (855) 578-3889
Chris Adams I had an appointment to bring my car in because the yellow engine light was on. It was related to my gas cap being previously not on tight. The service advisor started checking my tires which was not the reason for the appointment. I just wanted the engine light out. I paid the $150 diagnostic fee to have the engine light go out.
Business response:
Christopher Adams, thank you for leaving us feedback. We are disappointed to hear that your service experience was not a positive one. Please reach out to us at (855) 578-3889 so we may assist you in moving forward towards a resolution. John McLarty, General Managaer BMW of Nashville
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 1,013 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.