This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Nashville, TN
About this business
Location details
4040 Armory Oaks Drive, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:30 p.m. | |
| Tue | 8:30 a.m. to 7:30 p.m. | |
| Wed | 8:30 a.m. to 7:30 p.m. | |
| Thu | 8:30 a.m. to 7:30 p.m. | |
| Fri | 8:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Sonic automotive group No hassle no pressure experience. 2nd purchase from the Sonic Automotive group and probably not the last.
Business response:
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BUYER BEWARE BUYER BEWARE!!!!! Internet dept tells several lies. Requested to speak with sales manager. Had salesman call me back playing as a manager. Pricing was not explained correctly at the time. Car is on the lot with unsafe tires but being retailed instead of wholesale. Major safety issue..... PROCEED WITH CAUTION UPDATE!!! Spoke with dealer once again after they posted wanting me to call back. Matt and I had already discussed all these issues last night.Not sure why they wanted me to call. Even tried to discuss deal ... read more
Business response:
Hi Steven Pope, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us at (615) 928-2541 so we may assist you in moving forward towards a resolution.
Disappointed Was not satisfied at all had appointments for recall repairs and had a lender car scheduled but when I arrived there was no car for me.so scheduled for them to pick up car at my residence and I missed their phone call so I take part responsibility for that.rescheduled and got the car picked up and I wanted a steering wheel swap could not get hold of anybody had to text the guy that picked the car up so no I won?t be dealing with bmw of Nashville any more.as a matter of fact I won?t buy another bmw as their quali... read more
Business response:
Hi Kevin Robertson, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (615) 928-2541 to discuss this further.
Not Taking Adequate COVID-19 Precautions! This business does not require masks for its customers. Employees had masks, but few were actually wearing them or wearing them correctly. I had to be close to numerous unmasked individuals in order to claim my car, despite the fact that I?d paid online. Ridiculous!
Business response:
Hi Gary Brown, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please reach out to us at (615) 928-2541 when you can so we can address this situation directly. Thank you and have a great day.
Wouldn?t recommend... My family is unhappy with the process. Would go somewhere else if you can..
Business response:
Hi Shahnaz Tai, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us at (615) 928-2541 to discuss this further.
Insult after injury Even though I was insulted by Adam when he asked me if I had drug dealing income as a black customer I was willing to let that go, but now I?m in Florida with my new vehicle at the Lexus dealership where I?ve been informed that the rotors should have been replaced and they used after market brake pads. It?s going to cost me $1200 to fix the heinous noise it was making. I would not recommend this dealership to anyone because they are not only racist they only look out for themselves and not their customers... read more
Failure to notify They had my car Over the weekend to service and quoted me $3800 after taxes. Picked up the vehicle Saturday to find out the bill was over $4200. Did not notify me that there would be any other charges. My advisor was not there To tell me what was going on, his coworker left a note for him to contact me. I?ve yet to be contacted. I?ve called and left a message and no answer back. Would not recommend service at this dealership.
Update - Still biggest regret of 2020 Just an update on my previous review listing out the ridiculousness in selling a vehicle that has limited features due to the seller not reaching out to the OEM, leaving a rental company’s telematics system in the vehicle, and an associate that was rude/belittling. They commented on my review saying to give a call which was encouraging! I’m not sure why I was surprised when they didn’t answer (I’ve called 3 separate times on 3 different days M-F during open hours). If you’re thinking abo... read more
My Biggest Regret of 2020 I am disappointed with my overall experience at this dealership. I debated on writing a negative review over the past three months as it is not something I typically go out of my way to do, but after paying $400 just to be able to use features on the car that I bought and own; I felt I should share. I bought a 2018 Ford Escape at this location. Unfortunately for me, I had very little time to look and make a decision due to moving in 48 hours for a promotion. I wish I would have just inconvenienced m... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 1,013 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.