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BMW
- Automotive
- Nashville, TN
About this business
Location details
4040 Armory Oaks Drive, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:30 p.m. | |
| Tue | 8:30 a.m. to 7:30 p.m. | |
| Wed | 8:30 a.m. to 7:30 p.m. | |
| Thu | 8:30 a.m. to 7:30 p.m. | |
| Fri | 8:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
BMW annual oil change My car sat in the service lane over an hour past my scheduled appointment. It was not addressed until Chris asked why it was taking so long. At that point he had to have a loaner car, which was handled well. This was the second time there was a problem with the service department in the last 2 months. The manager contacted me and assured me it will be discussed in a meeting.
Business response:
Dana, we pride ourselves on providing exceptional service, so we are disappointed to hear that your recent service visit with us was anything less than satisfactory. Here at BMW of Nashville, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our general manager, John McLarty, at (855) 578-3889 to discuss ways we can better serve you in the future. BMW of Nashville
Mr. Gary R. Thompson I am very pleased with my service adviser Brad Cochran and the service department as a whole. I was treated with courtesy and professionalism. The washing of my car following service was a nice touch and was appreciated.
Business response:
Gary Thompson, thank you for taking the time to leave us feedback about your experience with us. It sounds like you had an excellent time with us, but gave us a one-star review. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (855) 578-3889. -Your BMW of Nashville Team
Unhappy Not very good this time. Dropped car off night before, had appt, still took them til late next afternoon to get tire replaced.. lack of communication on their behalf as well
Business response:
Rex Sparks, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, John McLarty, General Manager BMW of Nashville (855) 578-3889
Poor customer satisfaction I was trying to finalize a sale on a vehicle, salesman Caleb did not return my calls nor did he follow up with my bank so that I can complete the purchase. The worst of it all is he sold the vehicle that I had a purchase agreement on to purchase. Poor customer follow up and satisfaction. Would not recommend this dealership to anyone.
Business response:
Louisiana, we regret your most recent sales experience with us at BMW of Nashville was not up to the standards we strive for. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon and turn your experience around. Thank you, John McLarty, General Manager BMW of Nashville (855) 578-3889
BMW NASHVILLE I waited 5 hours for a repair and maintenance so needless to say the labor charge was INSANE! It was over $600 to replace the seatbelt receptacle!
Business response:
Jennifer Bette, thank you for bringing this matter to our attention. We regret that you had a negative service experience, and will use this as an opportunity to improve. Please reach out to us at your earliest convenience, so we can rectify your experience. Thank you, John McLarty, General Manager BMW of Nashville
Poor service. Customer last Terrible experience. Service advisor tried to upsell on unneeded service costing an extra $700. Did not tend to my primary concern for bringing the car in for service. When I called to check on status he had disassembled my engine for the unneeded service and had not dealt with the repair that I brought the car in for. When I asked him to discontinue he held my car hostage for the amount of the labor which had been done needlessly on car. Very rude interaction had no regard for the customer. Calle... read more
Business response:
Customer, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, John McLarty, General Manager BMW of Nashville (855) 578-3889
Service I had great service and was out ahead of schedule.
Install new airbags It was a good experience. The bad experience is this survey, don,t tell me how many words I can use or not. If all I want to say is "That is was a good experience" then that should be plenty. let the customer say what he or she wants to say in there own short words!
Business response:
Charles, thank you for your feedback of BMW of Nashville! We are so glad that you had a good experience! Have a great day! -Your BMW of Nashville Team
BMW 325i The result of the service engine light coming on was a $7,000 list of repairs that need to be completed in the near future. One such repair was a radiator leak. I refused services at the time to determine which I would prioritize, I expected my fluids to be topped off especially for the leak or at least offer the option to get any fluids replenished until repairs are done. A couple days later I was almost out of radiator fluid. I am not a mechanic. I should not have to ask for routine service maintenance. My advisor... read more
Business response:
Hi Alicia Johnson, we regret your most recent service visit with us was not up to the standards we strive for. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 578-3889 when you have a chance. Thank you, and we look forward to hearing from you. John McLarty, General Manager BMW of Nashville
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 1,013 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.