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BMW
- Automotive
- Little Rock, AR
About this business
Location details
4621 Colonel Glenn Plaza Dr., Little Rock, AR, 72210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Recall I set up an appointment for a recall and the part was not in when I arrived. I now have to take it back in.
Business response:
Thank you for the positive feedback! We appreciate you and your business!
Expensive and no follow up. No follow up for records after repeated attempts. Water damage to vehicle purchased at Steve Landers. They are all the same company. Be warned before you go.
Business response:
Willy, we sincerely apologize for your experience with us. We will alert our management team and investigate the situation further. We do strive for quality customer service and appreciate your honest feedback, as it helps us grow in the future.
repair accelerator pedal Simple replacement of accelerator pedal. Part ordered and received in a timely manner. Service appointment was set up shortly. Thought amount of time for installation was reasonable.
Business response:
Tim, thank you for the positive feedback! We are glad to know you had an overall great service experience with us! We appreciate you and your business!
Not to the level I would expect. The service was not to the level I would expect from BMW. It is really disappointing when you tell the service person you have a hole in your tire (whilst also getting your oil changed) and you need it looked at and when you return you are told they could not find a problem. You leave and your pressure already shows to be down. You return and they then find it and fix it within 10 minutes... You leave and go home and then discover that your jack cover it missing...
Business response:
We sincerely apologize for your experience with us. We will alert our management team of this situation and investigate it further. We do strive for quality customer service and appreciate your honest feedback, as it helps us grow in the future.
damaged car Both driver side wheels have been scuffed while at the dealership I did not meet talk to the mechanic the greeters told me I need additional work tires alignment I do not know if the work was done i only have your word for that.
Business response:
We sincerely apologize for your experience. We will alert our management team of this situation and investigate it further. We do strive for quality customer service and appreciate your honest feedback, as it helps us grow in the future. Again, we are sorry to hear about your experience.
Do not recommend Expensive, takes a long time, don???t call to update you on your vehicle, job not thorough, either don???t notice other issues or don???t ask if you would like them fixed while it???s in the shop, parts never seem to be in stock, complicated processes.
Business response:
Please contact Brad Swiderski at 501-320-0121. He will be happy to assist you. Thank you!
Unsatisfactory Every time bring my vehicle I have to bring it back for something else that wasn't happening before I brought it in for service. Antwon is always professional and polite this is not a issue with him.
Business response:
Antoinett, we sincerely apologize for the inconvenience. We will alert our management team and investigate the situation further. We are sorry to hear about your experience, as we do strive for quality customer service.
Oil gasket I was charged over $500 dollars for this service the part was $55 dollars the other $500 came from labor and my car was only in service for an hour at the most.
Business response:
Thank you for the positive feedback! We are happy to know you had an overall great experience with us during your visit. We appreciate you and your business!
Unsatisfactory I just purchased a new 2017 230i bmw about 2.5 or 3 weeks ago and the fuel pump is bad! I was told by the dealership that Bmw is aware that they have issues with the fuel pumps. I asked why they didn???t disclose at time of purchase and they didn???t say. They replaced the fuel pump and now the car smells horrible! I reach out to them about it. They stated nothing they could do and sorry you are sensitive to the smell. My nose is burning from the smell of the fumes!! Also they detailed the car and that looks h... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,981 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.