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BMW
- Automotive
- Little Rock, AR
About this business
Location details
4621 Colonel Glenn Plaza Dr., Little Rock, AR, 72210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Part installed b The new rear view mirror arrived in a timely fashion and the service team was helpful. However, I was told it would reset itself and open the garage door. It doesn???t. My salesperson has to come to the house to resync the door and car.
Business response:
Than you for the positive feedback! We love to hear you had a great overall experience with our service team! We appreciate you and your business!
BMW Little Rock First, no one answered the phone or returned my voice mail. The phone tree was a waste of time. When I finally got an appointment scheduled, on my 4th call, they were rude about a problem she was having with her Bluetooth- treated her like an imbecile, but they had to get their ???tech genius??? to correct the problem. Finally, the service should have been free but they charged her $277. So I???ve called, emailed, and texted about it today but no response. We???ve leased or bought from LR BMW 4 times now; nev... read more
Business response:
We sincerely apologize for your experience. We do strive for quality customer service and will alert our management team of this situation. We appreciate your honest feedback, as it helps us improve in the future. Again, we are very sorry for the inconvenience and frustration this has caused.
Deceptive I was a new customer coming in for the first time to get an oil change and a once over on my vehicle, never dealing with BMW before I was unaware that an overall inspection is done with this service I was charged over 200$ for something customary! And only found out when I returned for an oil change and requested a different service person who happens to look like me! He was honest and answered my questions unlike the previous guy who literally took my money for no reason! And didn???t fix a thing ! If I can find s... read more
Business response:
We sincerely apologize for your experience with us. We will alert our management team of this situation and investigate further. We do strive for quality customer service and appreciate your honest feedback. Again, we are very sorry for the inconvenience this has caused.
Tires Got tires placed, the wait wasn???t bad at all. Overall with mounting & balance approx 2 hrs to complete job. Waiting on call ti bring car in for factory recall
Business response:
Thank you for the positive feedback! We are happy to know you had a great overall service visit with our team! We appreciate you and your business!
Battery replacement My wife took her car in to have the battery replaced. It took over two hours and the labor we were charged was completely outrageous. The labor price can not be justified and it's sickening to know that you think it's normal and ok to charge a customer $500 to change a battery and reprogram the computer. I am a business owner and can not imagine taking advantage of my customers the way you do. Terrible business ethics.
Business response:
Evan, we sincerely apologize for the experience you had with us. We will alert our management team of your service and investigate the situation further. We do strive for quality customer service and appreciate your honest feedback. Again, we are very sorry for the inconvenience this has caused.
Issues with radiator Radiators shouldn't have to be replaced on 4 year-old vehicles 5,000 miles out of warranty, EVER. But on the off chance they do, don't tell me you'll "match anyone else's price," when I advise I'm going to get a second opinion and shop a lower price. That's just tells me they could have, and should have, done it cheaper. Disappointed.
Business response:
We sincerely apologize for your experience with us. We will alert our management team of this situation and investigate it further. We do strive for quality customer service and appreciate your honest feedback. Again, we are sorry to hear you are disappointed and for the inconvenience.
Bad service Mcclarty collision said car was ready. Turned in rental car. Then was told car had to go to bmw to resolve ???program??? issue they couldn???t fix. Went back and rented another car. 2nd charge for same day. No contact about status. Had to call over and over. Finally went back to ncclarty at 6 pm. Car remote not working. I???ll have to make another trip from Batesville to get resolved. So no. NOT GOOD
Business response:
We sincerely apologize for your experience with us. We will send your review to our management team and investigate the situation further. We do appreciate your honest feedback, as we strive for quality customer service. Again, we are sorry for the inconvenience this has caused.
What else will go wrong? My thermostat went on on 2016 320. The automatic start and stop engine feature still does not work on the car. I???m beginning to think that I was given a defective car. All of the features do not work on the car. Each time that the car is brought in for service, there is always an issue. When will this get better? I expected SO much more from BMW and the car.
Business response:
We sincerely apologize for your experience. We will alert our management team of this situation and investigate it further. We do strive for quality customer service and appreciate your honest feedback. We are very sorry for the inconvenience this has caused.
Quality work Took care of recall and identified some possible issues down the road. Then proceeded to wash the car and leave it cleaner than when it came in
Business response:
Thank you for your positive feedback! We take pride in our quality service and appreciate your business and kind words!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,981 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.