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BMW
- Automotive
- Little Rock, AR
About this business
Location details
4621 Colonel Glenn Plaza Dr., Little Rock, AR, 72210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Didn???t complete work Several things needed to be done and had I not had another warning light come on my dash as I left, which wasn???t there when I dropped off my car, they wouldn???t have corrected the things they hadn???t completed. Also, didn???t receive the discount I was told I would receive. I returned to service center and pointed out the issue and it was fixed. Never had problems here before, just lack of attention to detail I guess. Just remember to double check the bill and double check the work before you leave... read more
Business response:
Shari, we sincerely apologize for your experience. We do strive for quality customer service. Thank you for sharing your honest feedback, as it will help us improve in the future. Again, we are very sorry to hear you had a less than exceptional experience and for the inconvenience.
Should have gone here first This guy "Antywon" went up, way past the call of duty. The other car dealership I bought my daughter's car from, would not help when we had it 3 weeks to the day. The only decent thing the other company did was contacted BMW & they were kind & step up to the plate. You all, these people get it what customer service is! When we told them our situation, all we were told they should have met half way instead we were out more $$.. I called the store manager to see if he would care & someone was suppos... read more
Business response:
Thank you for the positive feedback! We do appreciate you and your business! Glad we were able to help and provided a great customer experience! Thanks again!
Tire repair. Gaskets leaking Thank you for being open on Sat to take my car in for service. Air was leaking from tire. Ended up needing 4 new tires. Seems that more frequent than ???suggested ??? rotations must be necessary. I do everything that I can for regular maintenance.
Business response:
We are glad to know you had a great service experience overall with our team! We do appreciate you and your positive feedback! Thanks again for your business!
I am not a smart man, but I am no fool either. I had to bring my vehicle back after having recall work done. I was told that my new battery was causing the replacement wiring recall work to not work properly. I had replaced my battery 8 months ago and have driven it under 5,000 miles. The service tech, Antwon,!said that as long as I did not pay over $200 to have the dealership reprogram the battery that I will continue to have problems and possibly cause more trouble for myself. Antwon literally said that the car???s compute... read more
Business response:
Albert, we sincerely apologize for your experience with us. We do strive for quality customer service and will alert our management team of this situation to investigate further. Thank you for your honest feedback, as we it will help us improve. Again, we are very sorry for the inconvenience and frustration this has caused.
Asked for over $300 in diagnostics for warranty repair I received a letter from BMW USA saying my 530i was covered under warranty for a passenger seat mat failure. I had a passenger seat airbag error on my car so I took it in. The service center said it would cost $89 to diagnose even though my VIN was part of the warranty extension. After they said they couldn???t find the covered code, the service manager said it would cost $212 more to diagnose further. This is not acceptable and poor customer service.
Business response:
We sincerely apologize for your experience with us. We do strive for quality customer service and will alert our management team of this situation to investigate further. We appreciate your honest feedback, as it will help us improve in the future. Again, we are very sorry for the frustration and inconvenience this has caused.
Car making a noise The noise was found to be the amplifier. The noise doesn???t stop when the car is turned off. Owner will be out of town until mid to late December. Unable to wait for part to be ordered. Will have to do this in Dec . Would like to have part waiting when return.
Business response:
Thank you for the positive feedback! Can you please reach out to Brad Swiderski at 501-320-0121 at your convenience? Thank you so much!
Customer centric They have been very customer centered. I have had a chronic check engine light for about a year and they have been relentless in trying to chase down and fix this problem.
Business response:
Thank you for the positive feedback! We are glad to know you had a great overall service experience with us and that we were able to resolve the issue with your vehicle! We do appreciate you! Thanks again for your business!
Alignment Callled at 4 PM wanting a same day alignment. Was told come in, we???re open to 6PM. In and out in under 30 minutes.
Business response:
Thank you for sharing your positive feedback with us! We are very happy to know you our team was able to give you great service and in a timely manner during your visit! We do appreciate you and your business! Come back and see us!
This is not BMW standard I am so mad that I did not get any sort of notification about an extended warranty. My car was in for service at 33,000 miles and just now at 46,000. I am now out of warranty. Every year you have emailed and called about an extended warranty when my car approached the mileage cut off. I definitely wanted to purchase the warranty. My husband and I have bought 4 cars from you. This does not live up to the standard of excellence that you promote and we expect.
Business response:
We are very sorry to hear you had a less than exceptional experience with our service. We do strive for quality customer service and will alert our management team of this situation to investigate further. Thank you for sharing your honest feedback, as it helps us improve. Again, we sincerely apologize for the inconvenience and frustration this has caused.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,981 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.