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BMW
- Automotive
- Little Rock, AR
About this business
Location details
4621 Colonel Glenn Plaza Dr., Little Rock, AR, 72210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Service Dept Will and Ryan are top notch employees! Wonderful service, fantastic, friendly and honest. Can not say enough wonderful things about these two people. I have had 4 BMW's and these guys are the best!
Business response:
We're so glad that you have had such great experiences with Will and Ryan at our store. If you have any questions, don't hesitate to give us a call, 501-224-3200. Thank you so much for your feedback, and know that we are truly grateful to count you as a member of the North Point family!
Wonderful Experience I just purchased a new Volvo from North Point and couldn't be happier. Chris Franke worked with me for over a month to find a car with just the right features for my family. He made sure that we were comfortable with every function of the vehicle before we left the lot - He even helped us to program radio stations. This was by far the best car buying experience I've ever had!
Wish we could have done some business Couldn't get me approved. Would be nice if these dealerships owned there own cars and finance companies. I hate the fact that you can afford to pay for the vehicle but your credit says we cant trust you enough to give you a loan on this vehicle. So I ask this question. When my car payment comes due can I say I'm paying in credit?
Wish we could have done some business Couldn't get me approved. Would be nice if these dealerships owned there own cars and finance companies. I hate the fact that you can afford to pay for the vehicle but your credit says we cant trust you enough to give you a loan on this vehicle. So I ask this question. When my car payment comes due can I say I'm paying in credit?
Run flat tire Needed a new tire. Was told it was in stock. Turns out it wasn't. Arrived next day. Was set in a loaner from the onset so no biggie. Thanks a bunch.
Business response:
Thank you for the positive feedback! We are glad to hear you had a great service experience with our team! Thanks again for your business, we appreciate you!
Tough experience If you're buying a used car, they probably won't pay you any attention. The used car sales leadership in particularl was very poor.
Business response:
Truett, we sincerely apologize for your experience with us. We do strive for quality customer service and will alert our management team to investigate the situation further. Thank you for sharing your honest feedback, as it will help us improve. Again, we are very sorry for the inconvenience this has caused.
I felt abused I paid them over $100 to diagnose problem with liftgate. They recommended part, I bought part, from their website, had it shipped to dealership. I picked part next morning and installed it.... still no liftgate. I was then informed that although new the part had to be programmed and that cost more than the part! Plus they would not give credit for diagnosis fee. I felt like that was sneaky if not deceiving. They were nice enough about it but I still felt abused.
Business response:
We sincerely apologize for your experience with us. We will let alert our management team to investigate the situation further. Thank you for sharing your honest feedback, as it will help us improve. Again, we are very sorry for the inconvenience and frustration this has caused.
Frustration with the Service Advisor Made a 12:30 appointment to have my oil changed and two parking lamp bulbs replaced. Arrived at 12:30. Was told that my car has extended warranty and todays visit would only charge me for tire rotation. Good news I wasn't expecting. Asked how long it would take and was told by the very disengaged service guy 1:30 or 2:00. 2:00 pm seemed a little long but I was there. At 3:00 pm I was asking when would my car be ready? This service guy was so unaware and didn't care. Turns out there it sat... read more
Business response:
We sincerely apologize for your experience with us. We will let alert our management team to investigate the situation further. Thank you for sharing your honest feedback, as it will help us improve. Again, we are very sorry for the inconvenience and frustration this has caused.
First bad experience Came for diagnostics, pulled away with multiple errors, barely made it back, after 3 near miss accidents from car shutting down.. Return to dealership, technician stated vehicle had those errors when I arrived, I drove from hope Arkansas to Little Rock Arkansas, 1 hour and 50 min drive, originall promblem was transmission malfunction warning, reduce speed, which was happen occasionally, but when I let the shop it happen every time I accelerated. Had me stuck on the in the middle of the freeway, having to... read more
Business response:
Marcus, thank you for your honest feedback! We are glad to know our team was able to help fix the issue. We do appreciate you and your business!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,981 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.