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BMW
- Automotive
- Little Rock, AR
About this business
Location details
4621 Colonel Glenn Plaza Dr., Little Rock, AR, 72210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Passive restraint system I was traveling through Little Rock when my 5-series??? passive restraint warning light came on, indicating it needed servicing. I gave BMW of Little Rock a call, they said, sure bring it in, they could take care of it, and they did. In and out in under an hour and it cost nothing.
Business response:
Thank you for the positive feedback! We are happy to know you had an excellent service experience with our team! We do appreciate you stopping in and glad we were able to resolve the issue! Thanks again for your business!
Friday Night In and Out Drove in @ 5:45 on a Friday when I noticed my heads up display and time not working. Jack Tester immediately got the service manager for a consult. Problem could not be corrected until next week with a new part but sent me on my way in a beautiful loaner!!
Business response:
Susie, thank you for the positive feedback! We are glad to know you had a great service experience with Jack and that he was able to help get your a loaner vehicle until your part comes in! We do appreciate you and your business! Thanks again!
What - no air! I had my air set on 66 degrees and for the life of me, no cold air. Usually at that temperature it is always cold. I had Dylan take a peek at it and he realized the little heat/air wheel was turned to the heat side. Wow, talk about feeling stupid when he told me that!. The good news, I now have cold air again! Thanks Dylan, You Rock! (and thanks for not laughing too hard)
Business response:
We are very happy to hear you had a great service and that Dylan was able to figure the issue regarding your air! We do appreciate you and your sharing your positive feedback with us! Thanks again for your business!
Service Quick to get me in for service. Very friendly. Prices are crazy expensive. Felt like I was being sold services I didn???t need. Bill wasn???t correct and had to be revised.
Business response:
Toni, thank you so much for the positive feedback! We are very happy to know you had a great and overall quick service visit with our team! We do appreciate you! Thanks again for your business!
Oil change Typically, I reciecve A-1 service, but on Saturday it was not so. Jack Tester is my guy and he was absent. I brought my car for an oil change, and it took over an hour and half (usually lessr) and they returned my car without washing or vacuuming. Thought these were complimentary with an oil change. I addressed it and then they drove it thru the car wash. My car was Returned without being vacuumed. Maybe they were understaffed but I thanked the team anyhow and left.
Business response:
James, thank you for the great feedback! We love hearing you had another excellent service experience with our team during your visit! We do appreciate you! Thanks again for your business!
Convertible top would not go down with remote well. Convertible top would not go down with remote well.Low nitrogen in the tires. Piece of plastic worked it???s way loose offer for protection under the seat.
Business response:
Thank you for sharing your feedback with us! We are happy to know our service team was able to help with this situation! We appreciate your business!
New Purchase The overall transaction of dealing with everyone at this location was an overall great experience. The salesman, Michael was just AMAZING and went out of his way to earn our business. The only real thing that we had an issue with was the paperwork. We had the deal worked out and had all the numbers settled on etc., before I arrived to test drive and sign the documents. I arrived about 4:30pm, test drove and decided this was the car and I was ready to move along to financing, or so I thought. I spent 2 hours in t... read more
Business response:
Thank you so much for sharing your positive feedback with us! We love to hear you had an excellent overall car-buying experience with Michael and Tonya! We do appreciate you and your business! Enjoy your new purchase! Thanks again for your business! Come back and see us!
Service review I was not really greeted when i arrived. When I arrived I handed the lady my service clinic invite and nothing was really explained to me. I was just told I didn???t have the number which confused me (since I didn t know what that meant or that there was a winning number involved). I dropped my car off at 1:00 and around 4:30-5 I had to call and check on My car which was then told it was ready. When I arrived to pick up my car nothing was explained as far as my car check went. I guess I just assume everything ... read more
Business response:
We are very sorry to hear you had a less than exceptional service experience with us. We will send your review to our management team and investigate the situation further. We do strive for quality customer service and appreciate your honest feedback. Again, we sincerely apologize for the inconvenience this has caused.
Air service My service was good. Went in to get air fixed, had originally called ahead you get a qout... was quoted $200, but end up needing something else which was $1500. That sucked!! Had my mind set to spent$200, not $1500.
Business response:
Thank you for your honest positive feedback! We are happy to know you had an overall good service experience from our team! We do appreciate you and your business!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,981 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.