This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Orlando, FL
About this business
Location details
9750 S Orange Blossom Trl, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"M2 service " Michael was very professional and efficient on my first service with new car. Dropped car off and it was ready the same day and I got a loaner for 6 hours to go back to work
Business response:
Thank you for taking the time to review your experience at Fields BMW South Orlando. I am very happy to hear that our staff gave you a great experience. This is really one of the things that we try to maintain at our dealership. We look forward to serving your automotive needs in the future. Warm Regards, Frank Fernandez, General Manager.
"Service and recall" Service and recall; I would not take my BMW to no other service place. Fields BMW on OBT has the best to my knowledge service advisor Mike Carly and technician Scott Bedo! Thank you for all that you have done for me and my BMW over the years! Sincerely Wil Rodriguez
Business response:
Thank you for your kind comments. I will be sure to let our staff here at Fields BMW South Orlando know how much of an impact they made on your experience. We are always pleased to serve your automotive needs and certainly appreciate your business. Thank you for choosing Fields. Sincerely, Frank Fernandez, General Manager.
"Customer Focused " It was a pleasure dealing with Fields BMW in my latest auto purchase. This was my second time purchasing a vehicle from Fields and as always they were professional and easy to deal with.
Business response:
Thank you for taking the time to review your experience with us. We will let our team know that you were pleased your experience. We are always delighted to serve your automotive needs. Best Regards, Frank Fernandez, General Manager, Fields BMW South Orlando.
"Overall great experience " Josh and Michael were very helpful and made it easy for me to say yes on my new lease. I had requested to get in and out quickly due to the fact it was a Saturday and I did not want to spend my day at a dealership They were able to get me in and out in an hour which I appreciated.
Business response:
Thank you for your kind review! We truly appreciate your kind words about our staff. It’s definitely a boost for us every time we hear positive reviews like yours. We will be sure to let our team know that they made an impact on your visit. We look forward to serving your automotive needs in the future. Warm Regards, Frank Fernandez, General Manager, Fields BMW South Orlando.
"Great car" We bought our car again from Carrie. It was perfect as usual. I would recommend using her in the sales process. We will buy from her again.
Business response:
Thank you for taking the time to give us your feedback about your experience at Fields BMW South Orlando. I’m glad that you found your visit to be exemplary. If there is anything further we may do to better serve your automotive needs, please don’t hesitate to contact me. Kind Regards, Frank Fernandez, General Manager.
"Mike Carley " Mike Carley was a pleasure to work with, went above and beyond for me, advised me on best service, truly a great service visit.l
Business response:
We would like to thank you for taking the time to provide us with your feedback. We appreciate your business and are glad to hear you enjoyed your recent visit! I will make sure that our team is aware of your amazing feedback and if there is any way we may improve on your experience with us, please let me know. Sincerely, Frank Fernandez, General Manager, Fields BMW South Orlando.
"Professional " Professional employees know how to voice their opinions and concerns in a productive manner, rather than complaining, gossiping or spreading hostility when a challenge arises. Thank you and the other guy help me out with the BMW symbol. Att Hector Rosa
Business response:
Thank you for your thorough review and salient observations. It is our sincere goal to ensure our customers receive consistently outstanding customer service on every visit to Fields BMW South Orlando. We are delighted to assist your automotive needs and look forward to your next visit. Thank you for being a valued customer! Kind Regards, Frank Fernandez, General Manager.
"Great Customer Service by my Service advisor Eric" I had my first oil change on my new 2016 BMW 328i and Eric showed me a Level of Service that I Experted as a BMW Owner... Thank you
Business response:
Thank you so much for your kind comments. I’m so glad you enjoyed your visit! We look forward to seeing you again soon. As always, we are dedicated to exemplifying only the highest level of service on every visit. Thank you for making us your automotive choice! Sincerely, Frank Fernandez, General Manager, Fields BMW South Orlando.
"the service writer was professional " 1st 1 to arrive for oil change, out within hour....it would be better if tire rotation was included under warranty. Mike provide good customer service
Business response:
Thank you for taking the time to leave feedback about your experience at our store and more importantly, bringing this to my attention. Customer service is our top priority, and I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please give me a call at (407) 956-6300. Again, my apologies for the situation, and I look forward to speaking with you. You may reach me via email at frank.fernandez@fieldsauto.com or by phone at... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,589 reviews.
When is BMW open?
BMW is closed now. It will open at 7:00 a.m.