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BMW
- Automotive
- Orlando, FL
About this business
Location details
9750 S Orange Blossom Trl, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"I had a wonderful and no stress experience with Mikhail..." I had a wonderful and no stress experience with Mikhail Bouzko. The transaction was handle over the phone though I live close to this dealership.He gave me the price I want, no pressure no haggling we both know what's the bottom line no wasted time at all and the usual spiel the waste peoples time .Came into the dealership to finish the paperwork and that's it.Very patient and accommodating to my whole family while we were there.The dealership has a friendly atmosh... read more
Business response:
Thank you! The pleasure is ours! If there is anything else we may do to elevate your ownership, please don't hesitate to ask. Sincerely, Mic Romero (mromero@fieldsauto.com).
"Everyone I encountered at Fields BMW S. Orlando was..." Everyone I encountered at Fields BMW S. Orlando was friendly, knowledgable and professional. My client adviser, Mikhail Bouzko, was especially helpful with teaching me how to use the high-tech devices on my new car. Picture Q with a low-tech James Bond! Love the car and all the perks from the dealership. I highly recommend shopping there for your next car.
Business response:
Thank you for your delightful feedback and congratulations on your James Bond-esc vehicle purchase! My name is Mic Romero and I'm the Manager. Next time you stop in for a car wash and some ice cream be sure to swing by my office to say "hello" or to let me know if I can do anything to enhance your ownership experience! Sincerely, Mic Romero (mromero@fieldsauto.com).
"To: Fields BMW South Orlando 9750 S. Orange Blossom..." To: Fields BMW South Orlando 9750 S. Orange Blossom Trail Orlando, Florida 32837 Dear Santos Rodriguez, We cannot express to you how extremely pleased we are with the excellent customer service we received from you and the excellent staff at Fields BMW South Orlando. Following are some highlights: 1. The premier staff and facilities at Fields BMW South Orlando Santos and the entire Fields BMW staff were consummately gracious and courteous, as well as perceptive and res... read more
Business response:
What else can we say but Thank You for your kind words and for your business! We're proud to have you as a customer and a part of the Fields' family. Warmest Regards, Mic Romero, Manager (mromero@fieldsauto.com).
"I have purchased many BMW's from Mic Romero when he was a..." I have purchased many BMW's from Mic Romero when he was a sales representative at the Winter Park location. He has since been promoted and manages the sales team at the South Orlando location. I would high recommend Mic Romero and this dealership given their attention to every detail, follow-up and follow-through. They seek to understand the customers needs to the n'th degree and then go to work finding the perfect vehicle. Once the perfect vehicle is found they ... read more
Business response:
Thank you so much! We love having you as part of the Fields family. Sincerely, Mic Romero, Manager (mromero@fieldsauto.com).
"I bought my first bmw with Mr.Mic Romero at fields bmw in..." I bought my first bmw with Mr.Mic Romero at fields bmw in winter park, I love the way he treats the customers, so when it came time for me to change my car i didn't think twice to go to him again, but this time he works at south orlando BMW. When we went to the south orlando dealer Mr.Romero introduce us to one of his sales rep, Mr. Santos Rodriguez. Its been a pleasure to do business with both of them. Mr. Romero and Mr. santos are both great person and the main... read more
Business response:
Thanks for your compliments and your continued business! We love making the car buying experience an enjoyable event for our customers! Sincerely, Mic Romero, Manager (mromero@fieldsauto.com).
"I would not hesitate to recommend this dealer. I had..." I would not hesitate to recommend this dealer. I had outstanding care during my purchase of the vehicle. I went online to look at the cars and sent an email. I was contacted by Pablo via email. I told him I would be near this dealership and to call me back at 1200. 1201 I received the call and he said he would have someone call me to introduce themselves and they would be waiting for me to arrive. I was not in the door when I was greeted by Mr. Rodriguez. He showed my... read more
Business response:
Thank you for your excellent remarks. We'll be sure to give Santos and our team a pat on the back. We're delighted to have exceeded your expectations! The next time you come in for your car wash, please swing by my office and let me know if there is anything else we can do to elevate your ownership experience. Sincerely, Mic Romero - Manager (mromero@fieldsauto.com).
It wasn’t like our visits. It wasn’t friendly like the other visits we made there. We have a problem with the car, almost five thousand dollars of problem and the person taking care of us didn’t offer us any suggestions. This is the longest time we have kept a car. So we were shocked. There is only 18,000 miles the car and we have had it for five years and to be told
Business response:
Up until recently I would have referred them to our friends and family. Now I wouldn’t refer them or a BMW to anyone. I’m was so disappointed, we love that car
I’m sick of the whole service dept. I took my vehicle for service and was told I needed spark plugs. I was told they needed to be ordered and to come pick the vehicle up until the parts were delivered. Once they called and informed me of the arrival of the parts I made an appointment to take the vehicle back. About an hour after I dropped it off I was contacted and told the price would now double because there was a hose that had to be replaced in order to do the job. When I questioned it they sent me a picture of a small ho... read more
Business response:
Cedric, We always strive to do what's best for our customers, so I'm disappointed that your recent experience left you with a different impression. I'm sorry to hear about the issues you have run into trying to get your repairs fixed, and I know how frustrating it can be to encounter unexpected costs. Would you mind giving me a call at (407) 956-6300 so I can address your concerns directly and see if there is anything I can do to help? I will look for your contact information in the meantime. Thank you, Garrett Bowling - Ser... read more
My experience at this dealership has been the worst. I just moved from New York to Florida. I am a service advisor as well before I moved from New York I work at BMW AS A SERVICE ADVISOR. We did not treat our customer this way. It didn't matter what color you were management took upset customer very seriously. But at FIELDS BMW OF SOUTH OLANDO this dealership they pretty much brush me off. I brought my vehicle in for maintenance and a few concern. I was having issue where after I fill the gas tank and I drove off the vehicle... read more
Business response:
I appreciate you bringing your experience to our attention. This is not the impression we hope to leave with our guests, and I regret that your concerns after this service visit have not been met with empathy. Given your expertise, I can understand that you have high expectations when bringing in your vehicle for service, and I apologize that we didn't do more to meet them. I would like to step in and assist you in sorting this out and finding a solution to any remaining issues. Your satisfaction is very important, and I wan... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,589 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.