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345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 10:00 p.m. | |
| Tue | 11:30 a.m. to 10:00 p.m. | |
| Wed | 11:30 a.m. to 10:00 p.m. | |
| Thu | 11:30 a.m. to 10:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 10:00 p.m. |
Absolutely terrible service needs to step up no personality from service. Taps don't work just seems miserable
By far the worse experience I've had in very long time. If I could give 0 stars I would. Waited over an hour to be seated, ordered drinks that took 15 minutes to get to the table. My wife ordered the Waygu sliders that were way over cooked, the equivalent to two coal briquettes on buns. On a side note with her order, it does not come with fries. I ordered the Brew Brothers Burger. I was asked how I liked it cooked and stated medium rare. I also asked to add bacon. It came to the table well done, charred all the way through ... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Nathan. We apologize that your dining experience did not meet your expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
I think it's time to take Brew Brothers off the list which really saddens me. This has long been a go to for our family but both the food and service are lackluster and that coupled with the higher prices no longer make Brew Brothers an appealing option. We stopped in for lunch on Sunday and the restaurant was fairly quiet with no line to be seated. We found seats at the bar and had to wait quite a while to order our drinks. We each tried a different Hefeweizen and they were both really tasty and fresh. The food was quit... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Kristine. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Brew Brothers Reno
Food is average. Service is horrible. Girls working behind the bar have a combined IQ of 7. And that's being generous. At least pretend that you want to help me.
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Brew Brothers Reno
Walked into the restaurant we wanted to sit at a high top table so I asked Macey the host if we can put 2 tables together she said to me there is a wait and a protocol of how things are done..... keep in mind the restaurant had a ton of empty tables we probably would of spent $500 on drinks and food ....... I was a restaurant manager for years and I know if a party walks in and there are a ton of empty table seat your guest make them feel wanted instead of redirecting them out to the front and basically saying there is a wai... read more
Business response:
Thank you for providing your feedback and letting us know about your experience, Angela. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Brew Brothers Reno
Went there as a group of 12 Friday night during street vibrations with those three factors we waited a little over 20 minutes so definitely not bad at all. Waters were on the table quickly as were drink orders but refills were never even offered. Mac and cheese was a very small portion. $18 fish and chips only had two medium sized pieces and the pregnant momma who ate them said they were just meh didn't have that yeasty beer flavor she was hoping for. Mom's burnt end sliders had so much fat and little flavor she sent them ba... read more
Business response:
Thank you for providing your feedback and letting us know about your experience, Taylor. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Brew Brothers Reno
It took 15 minutes to get beers, after being seated. There we're multiple hairs in our pizza which they didn't even apologize for. It was disgusting and dirty. I also didn't receive my receipt for my credit card, so no signature and no tip.
Business response:
Thank you for providing your feedback and letting us know about your experience, Gina. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Brew Brothers Reno
Went here on a Thursday night. It was very busy and quite loud. Felt rushed because the hostess kept coming around and staring at the tables, as if to say, "Hurry up! " My wife's poke tuna was old and not very fresh. The server offered to comp us a glass of wine instead of the bowl, which was odd. My bbq pizza was very dry and bore a striking resemblance to gnawing on sandpaper. We really had high hopes for this place, but eww.
Business response:
Thank you for providing your feedback and letting us know about your experience, Don. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Brew Brothers Reno
Have lived in Reno for over 20 years. Been to Brew Brothers many times and have enjoyed drinks and food alike. This is our first experience post COVID. What a sad state of affairs! Beer was flat returned and drank water. Burger came out lifted bun and 1/4 burger missing. Poor waiter had no explanation. Returned replacement was good. Shouldn't have to go through this for descent meal. Sorry Will not be returning
Business response:
Thank you for providing your feedback and letting us know about your experience, John. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Brew Brothers Reno
Brew Brothers Reno has a 4.3 star rating with 1,793 reviews.
Brew Brothers Reno is open now. It will close at 10:00 p.m.