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BRU Burger Bar Carmel
- Carmel, IN
About this business
Location details
12901 Old Meridian St, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Food took an hour to get to our table. When it did arrive it was cold. Manager came to our table and apologized but did not credit any part of our meal on the bill.
Business response:
Please, if you would be so kind to email me at cclougher@crgdining.com so I can make this right. You may also call the store 317-975-0033 and ask for me, Courtney. So sorry again! I look forward to speaking with you.
5.30 reservation didn’t get my family (4) a table until 6pm. Waited 45 mins after ordering before the food arrived all wrong apart from one. When the food reappeared “corrected” the burgers were cold. Other tables around us were having similar problems. So disappointing as getting out as a family to enjoy a meal is a precious moment. I know Bru Burger can do better, as we’ve had so many great meals here.
Business response:
I apologize this was not a great experience. We have high expectations and dropped the ball. Please email me at cclougher@crgdining.com so I can make this right.
Service and food has always been great. The noise level is unbearable and they turned the music volume up. We had to scream at each other to have dinner conversation
We love Bru Burger and the entire Cunningham Group. The quality of the food is always exceptional. Fun atmosphere is fun and energetic. If you have tried this fantastic restaurant - GET THERE!!!! P.S. - Get an order of Onion Rings - O U T S T A N D I N G
Service was awful
The first time a group of six of us dad been together in months. We were generally disappointed. The food was not prepared as ordered. The server was not over worked, but slow to respond. Example: asked for salt and pepper as the food was delivered....she brought it with the check. No lie. The restaurant was so loud, we could not hear each other speak and I am not sure why. It was a Saturday night, but not packed. Not the usual Cunningham Restaurant Group experience. Well below.
It was average. Service was a little slow too. The Lambburger has olives on a feta arelish but the menu didn’t say that. I was expecting more of a tzadziki. That would have been much better. Bruburger has been better in the past. I don’t know if I’ll return.
Have always loved BRU burger and Cunningham restaurants. However, our experience tonight was subpar. Food was bland, server spilled water all over our table and never returned to wipe it up, only 1 person out of 4 was given silverware, and the manager came by to ask how everything was and walked away before we could even respond. Did she even care or were we just being checked off her list?
The food made me sick. Onion rings were soggy. Never honored my reservation I made.
Business response:
Joey, I am sorry that you had a bad experience at our Carmel location. If you have a phone number that I could contact you at to discuss I can contact you. Catherine
Frequently asked questions about BRU Burger Bar Carmel
How is BRU Burger Bar Carmel rated?
BRU Burger Bar Carmel has a 4.5 star rating with 4,760 reviews.
When is BRU Burger Bar Carmel open?
BRU Burger Bar Carmel is open now. It will close at 9:00 p.m.