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BRU Burger Bar Carmel
- Carmel, IN
About this business
Location details
12901 Old Meridian St, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Our Server was good at getting the drinks, but mixed up orders. Food was not prepared as requested. We ordered a burger rare and it came out Medium. We ordered a burger without mayo and it came with mayo. We ordered fries and got onion rings and was charged for them.
Business response:
We are sorry to hear that the food was not up to par... We hope that you will give us another shot to earn those extra stars!
We had the worst server. We waited 1 hour for our food and it came out completely wrong. I had to ask 2 different servers to get our server. He didn’t care enough to come out and check on us. I finally had to go to the front and ask for a manager. While waiting, the server finally came over and proceeded to stick his fingers in my food!!!! 100% disgusting. I gave my food to the manager and she took it off our bill. We won’t ever eat there again. Nasty.
Food was smaller and not as good as I remembered or expected. I can get a better burger for half the price at a lot of other places. Server was great and ambiance is nice, but I won't be back.
Business response:
We are sorry to hear that the food was not up to par... We hope that you will give us another shot to earn those extra stars!
Business response:
We are sorry to hear that the food or service was not up to par? ... We hope that you will give us another shot to earn those extra stars!
Business response:
We are sorry to hear that the food was not up to par... We hope that you will give us another shot to earn those extra stars!
Business response:
We are sorry to hear that the food was not up to par... We hope that you will give us another shot!
I asked for a simple Cheeseburger with lettuce, tomato, onion, mayo and ketchup and mustard on the side. I didn’t get that and I was afraid to complain because I was in a business meeting. The slaw was dried out and the waitress simply did not care. When I placed my order, she didn’t listen to a thing I said. Also, the sandwich looked like it was dumped in grease before it was served! HORRIBLE! Will never go back!
Business response:
Thank you for providing your feedback and letting us know about this issue, Jim. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dining experience with us. Please get in touch with us on (317) 975-0033 and we'd be happy to hear how we can do better. Our deepest apologies, BRU Burger Bar Carmel
Frequently asked questions about BRU Burger Bar Carmel
How is BRU Burger Bar Carmel rated?
BRU Burger Bar Carmel has a 4.5 star rating with 4,877 reviews.
When is BRU Burger Bar Carmel open?
BRU Burger Bar Carmel is closed now. It will open tomorrow at 11:00 a.m.