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BRU Burger Bar Carmel
- Carmel, IN
About this business
Location details
12901 Old Meridian St, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Usually I love this place. However, tonight 3 of us ordered burgers. The server did not ask how we wanted our burgers cooked, and we didn't think about it. All the burgers were red. We prefer almost well done. I still feel sick to my stomach...just in my head.
Rather noisy hard to hear at our 4 top
Reservation was for 6:45 and we were there on-time. Not seated until 7:15 and no waiter to the table until 7:25. Finally spoke to a manager who was great and service improved. But it shouldn’t take speaking with a manager to get good service. Too many other great restaurant options in the area.
Business response:
Hi! I'd like to personally apologize for your visit experience with us. Unfortunately, we dropped the ball and we would like to deeply apologize. I'm glad I was able to help you last night, but I absolutely understand how frustrating the situation was. If you could please email me at tclaiborne@crgdining.com , I'd love to see how I can make things better.
I heard good things about the veggie burger at Bru Burger as we don’t eat meat. However the black bean burger was a mushy mess. Just fell out of the bun. Not very appetizing. Fries were good. Service was slow and we had to flag down our sever for silverware and napkins. Needless to say, we won’t be back and should have realized an establishment that caters to carnivores wouldn’t care much about the emerging plant based community.
We were seated in a corner near the end of the bar and entrance to kitchen The bartender and and staff collected there to talk. The language included much profanity and distraction
Unfortunately, I got a cold burger with a slab of cheese stuck in a bunch of sauce. Hopefully it was just an off night. I used to like BruBurger. Salads looked good but it’s a burger place.
Business response:
Hi Susanb– we are truly sorry to hear that you had a poor experience dining with us. Please get in touch with us at (317) 975-0033 and we'd be happy to hear how we can do better. Our sincerest apologies, BRU Burger Bar
Food wasn’t that great. Service was awesome, our sever was excellent. Food for the price we paid was meh
Business response:
We are sorry to hear that the food was not up to par... We hope that you will give us another shot to earn those extra stars!
Frequently asked questions about BRU Burger Bar Carmel
How is BRU Burger Bar Carmel rated?
BRU Burger Bar Carmel has a 4.5 star rating with 4,809 reviews.
When is BRU Burger Bar Carmel open?
BRU Burger Bar Carmel is open now. It will close at 9:00 p.m.