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BRU Burger Bar Carmel
- Carmel, IN
About this business
Location details
12901 Old Meridian St, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
We were a large party of eight and a baby, but the room was very loud and service was very slow and we had to keep asking for things like little plates for our appetizer and one of our party didn’t get his drink we had to ask twice. I’ve given the Carmel location two tries, and I’ve been disappointed on both of them. The location downtown is fabulous, but I won’t return to the Carmel one or recommend it.
Business response:
Hi Ladonna– we are truly sorry to hear that you had a poor experience dining with us. Please get in touch with us at (317) 975-0033 and we'd be happy to hear how we can do better. Our sincerest apologies, BRU Burger Bar Carmel
Business response:
We are sorry to hear that the food was not up to par... We hope that you will give us another shot!
Business response:
We are sorry to hear that the experience was not up to par... We hope that you will give us another shot to earn those extra stars! Please reach out to us so we can find out what happened 317.975.0033
Business response:
Thank you so much for taking the time to leave us this amazing review, Jamie S
A rare miss for a Cunningham group restaurant: service filled with mistakes on very basic items. Food solid as usual; nice ambience. Hope it was a one off.
Business response:
Thank you so much for taking the time to leave us this review, PetiteSirahSuperFan1. I hope you give us another shot to make it up to you.
We were seated in upper level. The noise level was high. Seated next to a party of 12. Way too loud…but the food was great.
Business response:
Thank you so much for taking the time to leave us this amazing review, Anonymous.
Long time Bru Burger patron here… used to frequent the downtown and first location often. It’s become a factory. Burgers came out in 4 minutes, nothing special. Probably won’t be going back anymore… disappointing but it happens when you go to 20+ locations. Onto the next!
We love the drinks and appetizers at Bru, but I don’t understand how every single time, no matter what kind of burger we order, it is well-done. Each time I ask for my burger medium and it comes out well-done. We can’t just go back for the other items anymore. They should know how to cook a burger.
Business response:
Thank you for the 5 stars!
Frequently asked questions about BRU Burger Bar Carmel
How is BRU Burger Bar Carmel rated?
BRU Burger Bar Carmel has a 4.5 star rating with 4,877 reviews.
When is BRU Burger Bar Carmel open?
BRU Burger Bar Carmel is closed now. It will open at 11:00 a.m.