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BRU Burger Bar Keystone
- Restaurants
- Indianapolis, IN
About this business
Location details
8711 River Crossing Boulevard, Suite 150, Indianapolis, IN, 46240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
We love Bru and it is our go to when we are craving a burger. We are Cunningham Group members and enjoy many of their restaurants. Last night was subpar. Valencia Salad is a fav but it was noticeably smaller than usual. Our buns didn’t shine with their usual buttery glow and they also seemed a tad smaller. We usually love the fries but these were way too salty. My question is where is the quality control that we have grown to love? Our service was ok until the end when we waited forever to pay our bill when it wasn’t crowded... read more
Business response:
Jj smith, Sorry for your poor visit. If you could reach out to me, I’d like to correct this issue and speak with you. cmorris@crgdining.com Craig Morris, General Manager, BRU Burger Bar - Keystone
Service and food were simply terrible. Food was poorly prepared and not served as ordered. Took an hour plus to get a burger. Lukewarm food at best. Server overwhelmed.
Business response:
Hi there, we are sorry you did not have a good experience dining with us. Please give us a call at (317) 300-6618 as we would love to try and make things right. Thank you for your feedback.
Carpet stinks in there. Service was slow. Decided to leave after appetizer because we couldn’t handle the smell. Not the typical Bru Burger Experience we enjoy.
We had reservations. Were promptly seated and the server was ok. We had to flag them down to try to get anything
Business response:
Hi Peter! I'd like to personally apologize for your visit with us. Unfortunately, it seems that we dropped the ball and we would like to apologize. If you could please email me at brukeystone@crgdining.com I'd love to see how I can make things better.
Business response:
Thank you for providing your feedback and letting us know about this issue, Anonymous. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at (317) 300-6618 and we'd be happy to help you out. Cheers, BRU Burger Bar - Keystone
Business response:
Thank you for providing your feedback and letting us know about this issue, Anonymous. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at (317) 300-6618 and we'd be happy to help you out. Cheers, BRU Burger Bar - Keystone
Despite making arrangements ahead of time they refused to accommodate our party outside.
Frequently asked questions about BRU Burger Bar Keystone
How is BRU Burger Bar Keystone rated?
BRU Burger Bar Keystone has a 4.6 star rating with 2,337 reviews.
When is BRU Burger Bar Keystone open?
BRU Burger Bar Keystone is open now. It will close at 10:00 p.m.