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BRU Burger Bar Keystone
- Restaurants
- Indianapolis, IN
About this business
Location details
8711 River Crossing Boulevard, Suite 150, Indianapolis, IN, 46240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
I ordered the Patty Melt with onion rings. I was disappointed that the double hamburger meat did not reach the entirety of the sourdough bread. For $13.00 I expected a full burger. The onion rings were ok. The pretzels we had for the appetizer were outstanding. Our server was great.
The hostess was rude and not accommodating.
The fires were delicious, but I was disappointed in the Patty melt
I’m pretty disappointed for $75 I thought 4 burgers, fries and some sodas would be satisfying. Not worth the price.
Business response:
Beam, Please reach out to me. I would like to correct this for you. I am Craig Morris the General Manager. My number is 317-908-9153!
Very noisy table of laughing women! TARA our server was great! Burger was served as normal BUT the sauce and juices had “soaked” the bottom of the bun making it impossible to pickup and eat! Otherwise our favorite choice for a GREAT burger!
Business response:
Hi Scott. We very much appreciate that feedback and look forward to your next visit to show that we have made improvements. Thank you for the 5 stars!
We love Bru and it is our go to when we are craving a burger. We are Cunningham Group members and enjoy many of their restaurants. Last night was subpar. Valencia Salad is a fav but it was noticeably smaller than usual. Our buns didn’t shine with their usual buttery glow and they also seemed a tad smaller. We usually love the fries but these were way too salty. My question is where is the quality control that we have grown to love? Our service was ok until the end when we waited forever to pay our bill when it wasn’t crowded... read more
Business response:
Jj smith, Sorry for your poor visit. If you could reach out to me, I’d like to correct this issue and speak with you. cmorris@crgdining.com Craig Morris, General Manager, BRU Burger Bar - Keystone
Service and food were simply terrible. Food was poorly prepared and not served as ordered. Took an hour plus to get a burger. Lukewarm food at best. Server overwhelmed.
Business response:
Hi there, we are sorry you did not have a good experience dining with us. Please give us a call at (317) 300-6618 as we would love to try and make things right. Thank you for your feedback.
Carpet stinks in there. Service was slow. Decided to leave after appetizer because we couldn’t handle the smell. Not the typical Bru Burger Experience we enjoy.
Frequently asked questions about BRU Burger Bar Keystone
How is BRU Burger Bar Keystone rated?
BRU Burger Bar Keystone has a 4.6 star rating with 2,258 reviews.
When is BRU Burger Bar Keystone open?
BRU Burger Bar Keystone is closed now. It will open at 11:00 a.m.