Cascade Financial Services

Sarah S 

on BBB

3 years ago

I have been suffering the same damages as others. I've been charged a $492 late payment in 2/2022 and $20-40 every month when the account is paid on time every month. Csr has no idea why. Called 4 times they won't remove it. Called the loan manager who knows nothing. Wrote customer service 4 emails no answer I'm told to keep paying the late charges for over 2.5 years. I am ready to file a civil complaint and join or start a class action lawsuit for illegal and deceptive practices and fraud. 

Crystal R 

on BBB

4 years ago

My 70 yrs old mother called to see if she can get an extension on her ****. A woman got rude to her and called her lazy. She started saying some bad things. How can someone talk to a 70 yrs old with bad health like that. 

Frank H 

on BBB

4 years ago

This was the WORST Company I have ever dealt with in my life. There was little to no information given unless it was something they wanted or needed. Consistently changed the APR %, had us initially approved for less than 3% and almost 4 months later said a appraisal had not been done so now the rate was going to be almost 7%. Required us to provide information that was irrelevant to the loan. We were told that a modular home would make property appraise for more than a manufactured home. If you go on their website it plainl... read more

URDUJA D 

on BBB

4 years ago

From: ************ ***** To: Cascade Financial Customer Experience Team Sent: Friday, March 25, 2022, 05:28:45 PM EDT Subject: CASCADE UNLAWFUL LATE CHARGES- COMPLAINT FILED AT ATTORNEY GENERAL OFFICE I AM FILING MY COMPLAINT AGAINST CASCADE FINANCING FOR UNLAWFUL LATE CHARGES WHICH DAMAGES MY CREDIT SCORE UNLAWFULLY.I WROTE AND EMAILED CASCADE CUSTOMER SERVICE WHEN I COULD NOT SEE MY PAYMENT FOR MARCH 2022 WHICH WAS MAILED ON FEBRUARY 21, 2022 POSTED ON MY BANK STATEMENTS. (SEE AT THE BOTTOM)WHEN CASCADE CUSTOMER SERVICE, E... read more

Stacey R 

on BBB

4 years ago

This business is misleading. I always paid my **** online on time. When tried to make a payment this month (March 2022), the balance due was zero. I was assuming since the balance due was zero that I was done making payments. I assumed that I would be getting a title in the mail. I called them and they said I had a deferred balance. I will admit that they did allow me to skip a payment during the pandemic. I assumed it was tacked on to the remaining balance. They said this is not part of the loan and it is not their responsi... read more

Corie L 

on BBB

4 years ago

We receive our statement every month. Every month it's saying something different. For instance, November of 2021 shows amount due $1,099.17. December of 2021 shows amount due $3,152.87. January of 2022 shows amount $3,104.72. My payment is $1001.77 . Now my February statement shows $492.95. Yeah it bounces around. They also charge late fees and drop my credit score 14 when my bank shows they received the check but do not cash it for 2 weeks. I have tried to call several times, even leaving messages and still no call backs. ... read more

Shawn S. 

on BBB

4 years ago

I get specific instructions to withdrawal a payment from my bank account and the withdrew it early. Causing an overdraft fee. Still trying to get ahold of them. I just called today Monday January 3rd, 2022 @12:00 pm. Got a recording saying to call during business hours. I sent an email on the first which was a holiday but figuring Id hear from them today. But apparently today is not a business day. 

Megan A 

on BBB

4 years ago

I have been in an ongoing insurance claim with cascade for over a year now. The loss draft department has failed to communicate any issues with documentation that has been sent in. After a month of my final inspection I called to check the status and was informed that the paperwork had been "lost" during a change over. The agent got the paperwork sent over. I asked that I be kept informed on any delays or if they needed additional documents. After 2 weeks I call again to check on the status because I have not received the fu... read more

Suzanne F 

on BBB

4 years ago

Worked all through pandemic paid mortgage early every month, got laid off end of in **** was using savings to pay, up until I requested a deferral, for September, we were told we could get 3 months deferral , so then we got one and Paid the escrow, then requested another for October, now waiting on November, we get told today we have to pay escrow for Oct then a full mortgage payment then another escrow, if we had the full mortgage we wouldn't need the deferral, i just went back to work but i still haven't received our unemp... read more