-noslogan.jpeg)
This profile has been claimed by the business owner or representative.
Cascade Financial Services
- Mortgage Lenders
- Chandler, AZ
About this business
Location details
2290 E Yeager Dr, #250, Chandler, AZ, 85286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible customer service. Emily is incredibly rude and just has a very "bill collector" attitude, yet I have never missed a payment nor have I ever been over 30 days late the entire time I have had my mortgage. I understand they need to call for various things, but when I pointed out how rude she was being, Emily told me "she was returning the favor" . Then proceeded to keep going on and on about how rude I was, as I was talking. What professional company has employees like that? I couldn't imagine a more established firm e... read more
Business response:
Unfortunately there are times whenteam members act inappropriately to good people. this is sadly one of those cases and as the President of Cascade I am sincerely sorry that you were had to deal this time of poor treatment in speaking to one of our team members. we listened to the recorded conversation and that team member was rude and out line. Action has been taken and we as always will strive to improve our service level based on this experience. thank you for bringing it to my attention and i am truly sorry for your expe... read more
Really the overall experience was one star, with that said Jocelyn was very pleasant and helpful. The processor that was assigned however, Kelly B., was a nightmare. She was rude, condescending, and unprofessional. All of these "qualities", I could have tolerated for a short period if I was given reassurance that she knew what she was talking about, but her conversation within the first five minutes of speaking with her proved absolutely otherwise. Kelly advised that the permit and site plan process for my area would take mo... read more
My wife and I was working with Cascade on a Modular Home loan with Nicole whom was very unhelpful. Earlier Processors of the loan were very helpful; however, Nicole found it to be necessary to be rude on the phone and put us on dead lines to get her information. I should add Nicole was the third Processor we had in the 4 month process to get to where we were in the loan process. We had paid cash for our land and the home was a second thought. Because we were using the land to help obtain the home loan Cascade wanted us to g... read more
Frequently asked questions about Cascade Financial Services
How is Cascade Financial Services rated?
Cascade Financial Services has a 4.1 star rating with 657 reviews.
When is Cascade Financial Services open?
Cascade Financial Services is closed now. It will open tomorrow at 9:00 a.m.