Cavender's Horsetown West

Jenn B. 

on Yelp

11 years ago

They are always super helpful at Horsetown. Willing to help me find whatever I am looking for in the store, or order it for me. Usually a pretty wide selection of boots, jeans, and tack. Am there all the time and not once have they been rude or unhelpful. Carolyn was super helpful in my never ending quest for jeans. 

Lauren L. 

on Yelp

11 years ago

Love this place! I have never been before and was amazed coming here. They helped me find jeans that fit me perfectly when I haven't been able to find anything like this in years! They were never pushy and helped me through the whole process. They also walked me through the boots with prices, sizes and fits to help me narrow down to what I like. Very happily amazed by the amazing service and cant wait to go back! Definitely ask for Carolyn, she is great!! 

Ashley S. 

on Yelp

11 years ago

I love buying boots here. They have great sales on them. I have got other things too but they are over priced in my opinion. The boots is the way to go. I don't normal need help because I didn't liked the lady last time she didn't seem to know what she was talking about. I love lookin around at everything too. I can't wait for the next boot sale I need some for our almost toddler. 

Diane R. 

on Yelp

12 years ago

This store is fabulous! Very friendly, helpful people and amazing stock. I was looking for boots online and in stores, but couldn't find any. Nothing in adult sizes fit my small feet and children's boots had glitter and ponies on them or didn't have the adult heel style I was looking for. Same here - no luck until I asked if they had children's boots. They have a huge selection including Corral boots in the exact styles of the adult boots at less than half the price. I left with not one but two pairs of beautiful boots!... read more

E M. 

on Yelp

13 years ago

4 Stars for selection and price of boots (clothing is expensive!) 0 Stars for the return policy: no refunds, only exchange or store credit (TERRIBLE POLICY) 

Brendan F. 

on Yelp

14 years ago

Great experience. This place has TONS of boots & great selection of apparel/riding gear. Prices are outstanding - there are a lot of deals here and pricing is even better than you can find scouring the internet. The reason for 5 stars is exceptional service. My wife was looking for a pair of boots. She spent about an hour trying on different pairs because she has a high arch, and had a lot of trouble finding a pair that she could put on comfortably. The girl who helped her was patient, friendly, and spent a lot of time hel... read more

Jack H. 

on Yelp

4 months ago

Cavender's is a large store with a wide selection of boots, not so much for their cowboy hats. Pricing seems reasonable. Customer service is somewhere between indifferent and nonexistent. Plenty of retail support, but they're too busy to wait on anyone. Not recommended. 

charlotte a. 

on Yelp

2 years ago

Great products but terrible customer service for sure. I was trying to buy a pair of tall boots but unfortunately they only had my size in slim or wide and I needed a regular. A very kind sales associate checked the back for me but she didn't have any in the size I needed. I was directed to the register to try and order a pair so that I could get the boots I want that fit me. Unfortunately the woman at the register did not want to help me at all. She kept telling me to have the sales associate check the back again and the po... read more

Phillip M. 

on Yelp

2 years ago

Good selection, quality items, with decent prices. That being said, good luck looking around, as the staff congregates in the aisles and won't let customers pass. Aside from the trail boss in the boot department, no one who works here seems to care to help customers either, nor do they have any personality at all. It's a shame, because before cavenders bought it, it was different.