Cavender's Horsetown West

Nikki H. 

on Yelp

3 years ago

They have an increasingly poor selection of horse related items. And honestly mare magic isn't even worth getting here, we now get it from pacific botanicals after finding out it is only one ingredient being raspberry leaf and pacific botanicals sells human grade with 5lbs being nearly the same price as 2lbs of mare magic brand it's so much cheaper and last longer just getting it from a source. No real horse items mainly clothing more towards western 'modern country aesthetic' not really a mom and pops high quality shop. B... read more

Goober S. 

on Yelp

5 years ago

I went to this place intending to spend over $500 on a Stetson hat. Only one employee that I saw and only about 10% of the customers were masked. The poor man that was working the cash-register and wearing a mask, probably because he is at risk was apparently being forced to work beside unmasked employees and unmasked customers. How sad. I could not get out of the place fast enough. The arrogance of these people is as impressive as any I have seen anywhere. Especially in an environment where the Chinese virus is increa... read more

Hormuz I. 

on Yelp

5 years ago

I have been buying stuff from them, for my horse farm, for past several years. They refused to give me an instore credit for one of the two pitch forks that was defective, tines were breaking off too easy. One of their associates on the phone said that would not be a problem, so I drove 30 mins each way on a Sunday ( yesterday ) to get it done and they refused. Will never shop there again. Thanks a lot for the magnificent customer service. 

Trish C. 

on Yelp

6 years ago

Horsetown has always been our go-to business for hats, boots and gifts for years. My husband has bought more than a dozen pairs of boots here and we like supporting a local business. No more. I needed 2 halters for our new rescue donkeys so I brought in an old one to make sure we got the right size. The salesperson was helpful and we chose 2 new ones. Turns out they were too small. I returned 48 hours later to exchange them with tags and receipt and chose the next size up. First problem - the tags were not attached. There is... read more

Donna C. 

on Yelp

6 years ago

If I could I would give this place minus 5. Bought boots for my grandson for Christmas. Because they say no refunds I asked the check out person if they didn't fit or he didn't like them could I return for a refund. I was told as long as they had not been worn I could return for refund. I specifically asked the question because I didn't want to spend $90 for boots that might not work. I went to take them back and they refused to refund me my money and would only give store credit. The boots were still in the plastic.... read more

Janet C. 

on Yelp

7 years ago

Be careful of their return policy on boots. My husband bought a pair of boots and asked if he could return them if he decides he does not like the fit....and they said YES.....BUT they failed to say "you don't get a refund"...you only get an exchange. They took advantage of his question and did not explain their return policy to him. Had they explained it he would not have bought them. That is a terrible way to treat a customer! I will be posting a bad review on all the review sites that I can find. I can't stand whe... read more

Katrina D. 

on Yelp

8 years ago

My family and I have shopped here for years. Never had any issues until recently my mom purchases boots for my 3 year old son. She wasn't sure about the size so I suggested let's try them on. Literally we were in Drive way he put them on and walked maybe 5 steps one way and 5 steps back. We could see real quick the size 10 was too big. We took them off and put them back in box. No damage, no scrapes, nothing. Management told my mom she would not exchange for smaller size because they were worn outside. That's a bunch of Bull... read more

Kayla C. 

on Yelp

8 years ago

This place has a lot to offer although I've never been able to find a pair of boots but I think that's more so due to how picky I am. The thing that drives me absolutely crazy is how aggressive the employees are about making a sell. I'm not sure if they make commission or what but this is they second time that I've been to this location and they have literally made me leave the store before I was done shopping. When I tell you I don't need help do not continue to ask me questions and pressure me. Won't be back. 

Dawn S. 

on Yelp

8 years ago

The ladies in charge are unfriendly, rude, and not customer oriented. After exchanging the same shirt for the wrong size twice because it was stocked incorrectly, I wanted to look at the ladies selection near the cash register & was told I would have to leave my bag by the counter, & was not allowed to look around with my bag. Disappointed that they are so threatened by a single , innocuous hou