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Cavender's Horsetown West
- Boot Camps
- Marietta, GA
About this business
Location details
1293 Shallowford Rd, Marietta, GA, 30066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Terrible customer service! My husband purchased a pair of rain boots for a Christmas gift, they were too small. I tried to exchange them for another size, they did not have the same boot in the size I needed. I found the right size with the same brand, color and style. The pattern was the only difference. Horsetown would not honor the price my husband paid! I had to pay the difference or get a store credit. They did not offer to check the other store or find a better solution. Very disappointed. The sales people ar... read more
Nani I and manager have absolutely zero regard for their customer base and the hard earned dollars that get spent there by every day people . I bought a pair of Justin boots and called them as they were falling apart a month after I purchased them . Nani completely dismissed me over the phone with some flimsy policy I would have to send them off for six weeks for evaluation. When I expressed my displeasure with this over the phone she got even worse . When I asked to talk to the manager I had to wait and when he got on the ... read more
I have never written an online review before but I feel the need to do so now. I understand Horsetown's policy of no returns for some items but not for a bucket heater that was purchased two days before and was not even opened. We found the same heater at Tractor Supply for $20 cheaper. The salesperson was also very rude to my husband when he returned the item. We have a lot of options for where to purchase our equine products and Horsetown will no longer be one of them.
Worse place to buy boots!! Absolutely the worse customer service I have ever experienced!! I will NEVER set foot in that store again!!
Overall my experience was not great. The manager was very rude and did not show any interest in her customers. The sales associates seemed to rush me when I was looking for the right boots. Very disappointed in the service. Also they had the nerve to tell my god mom to control her kid when he was not even misbehaving.
Great selection. Bad customer service. If you buy something that is clearly defective, this store basically tells you " tough luck". Do yourself a favor. Try on your boots here , then go to Amazon or Zappos to buy them. I would love to support a local business but not one that does not appreciate their customers.
Bought some boots on Tuesday night, called on Wed morning to see if I could exchange them for a more expensive pair (when I got home I realized that they were not waterproof) and was told that it was okay. Never wore the boots more than at the store and for about 5 minutes in my house when trying them on. Went to the store and was told that I could not exchange them because they looked like someone wore them even though they look totally new!!! BE AWARE THEY DON'T ACCEPT RETURNS EVEN THE IF PRODUCT IS NEW AND YOU WANT TO EX... read more
I will never shop here again. I will drive to Alpharetta to Dover Saddlery and spend my money there. They have a tiny English section - the store caters to western. The sales people follow you around the store and ask you repeatedly if they can help you or bring the product to the front counter. It's nice the first time but gets old after 3 to 4 times being asked the same thing. They do not accept any returns. I even had problems trying to exchange a girth the same day I bought it. I just wanted a larger size and the manager... read more
Purchased a helmet on Thursday took it back unworn Saturday because a cap on the top came off which was obviously a manufacturers defect and was told in no uncertain terms they did not take helmets back. Though there were no marks or mars on the helmet they refused to even exchange it for us. This policy was not stated on my receipt or on a sign in the store. The customer service has always been hit or miss but this was ridiculous. This is definitely a buyer beware type of place. We will never shop there again.
Frequently asked questions about Cavender's Horsetown West
How is Cavender's Horsetown West rated?
Cavender's Horsetown West has a 4.5 star rating with 1,703 reviews.
When is Cavender's Horsetown West open?
Cavender's Horsetown West is open now. It will close at 8:00 p.m.