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Cavender's Horsetown West
- Boot Camps
- Marietta, GA
About this business
Location details
1293 Shallowford Rd, Marietta, GA, 30066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Spent a good deal of money here a few weeks ago. My girlfriends boots did not fit so we went to go exchange them after wearing them for about 30 minutes . Even though the receipt says exchange only I was fine with that. Horsetown would not exchange the boots for a bigger size becuase there was minimal wear on the bottoms .Will not go back
It is amazing this place has been in business for as long as it has. Don't confuse the over-the-top and anxious staff as customer service oriented. They stick to you like glue b/c the owners are totally paranoid of theft. Should you need actual assistance, the staff disappears or acts put out because you requested a different size jean. Out of desperation for an item and against my better judgement, I went to horse town a couple of months ago. Yep. Same paranoid NO CUSTOMER SERVICE. Safe yourself the gas and shop online.
Buyer beware! Their return policy is very deceitful. They don't tell you NO REFUNDS until you've made a purchase. They say it's on the receipt and it's on the door as you are leaving.
Not sure why everyone says this place has a great selection of boots, because it's average at best. Customer service is pretty poor and like other reviews say; the return policy is pretty ridiculous. It's sad that I would rather shop on Amazon than a local store, but it makes more sense...
Maybe it's because it's their first open day after Christmas, but today's experience definitely wasn't my normal happy shopping time at Horsetown. I couldn't figure out who was a customer and who was an employee. I walked around carrying a pair of boots for ten minutes, trying to find someone who could tell me if they had the size my daughter needed. I finally found someone not busy, asked, and was told that I was holding the only pair available (I didn't get a chance to tell her what size I needed.) I searched more, and fo... read more
My husband purchased a pair of $200 boots from horsetown a month ago. He bought a wide, thinking they would be a good fit. He brought them home, wore them literally around the house to feel them out, and decided to take them back to exchange them for a regular size the next day! When he went in, he was told they would not do an exchange because the boots looked worn! Rediculous! Very disappointed in the customer service here, as this was his second pair of $200 work boots he had purchased there. I think if anyone spends that... read more
Terrible experience. Bait and switch. They sold me the wrong size boots, and did not want to take them back. Of course they send me to all their stores and the correct size was never a available. They did not want to take the pair back. These were some of the most expensive boots they carry. What a scam!!!
Over the years we have bought lots of tack, boots, and accessories at Horse Town - my daughter rides hunter/jumper so we always need something they have - last Christmas, we spent close to $1000 on boots outfitting the whole family. A couple of weeks ago we gave our daughter a new saddle as a school passing present - went to Horse Town to get her an engraved name plate for the saddle. Picked up the plate today ($11.00) - and found they'd spelled our name wrong - our name as a capital letter in the middle of it - with no sp... read more
I used to love this place. Not anymore. My wife recently tried to return a pair of boots and they refused to give us a store credit because there were CREASES ON THE TOES! Creases on the toes! We explained that was what happened when you walk in boots. The boots had been tried on literally one time in our home and the only walking that was done in them was done on a carpet. We were loyal customers and we've spent thousands of dollars with them over the years. But this recent treatment shows that they don't care. We won't ... read more
Frequently asked questions about Cavender's Horsetown West
How is Cavender's Horsetown West rated?
Cavender's Horsetown West has a 4.5 star rating with 1,703 reviews.
When is Cavender's Horsetown West open?
Cavender's Horsetown West is open now. It will close at 8:00 p.m.