This profile has been claimed by the business owner or representative.
Centro Medico Cathedral City
- Medical Centers
- Cathedral City, CA
About this business
Location details
69175 Ramon Road, Building A, Cathedral City, CA, 92234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Why does it say you're open Sunday 8-12 on your doors if you are closed? Very misleading and unprofessional.
Business response:
Hello Nick, We take very seriously our commitment to excellent customer service, and we are sorry to learn that the hours posted on our door indicated an open clinic when it was actually closed. Urgent Care is scheduled to be open from 8:00 am to 12:00 pm as listed on the door. We will look into this discrepency to make sure it doesn't happen again. When customer service-related issues are identified by our patients, it helps us improve the service. Should you wish to submit a formal complaint please email patientrelations@... read more
Great place to go if you have no insurance but be prepared to be prescribed drugs that they will refuse to refill and not give you a reason why or even bother to return your calls. Even my pharmacy couldn't get a return call and said they've had problems with CM for a while adding, "They're not very easy to get along with". The front office staff is wonderful, my doctors are wonderful, but if the refill process puts patients' lives at risk then they clearly need to be investigated. I even filed a formal complaint with,... read more
Business response:
Hello Sini, We regret that you had a less than positive experience. We apologize that you had a difficult time reaching us and receiving a return call. Borrego Health takes very seriously our commitment to provide excellent customer service and your feedback helps us understand how we should improve customer service training for our staff and providers. Should you wish to submit a formal complaint please email patientrelations@borregohealth.org. Your previous formal complaint will be investigated and addressed. Thank you for... read more
Can we give negative stars? I've never experienced a Drs. Office (not sure if there are actually any Doctors) quite like this. I have been there for many things and not sure why I'm still there. Waiting for open enrollment to change my primary and then I am so out of there. Do not go there if you want to be treated for any kind of pain! Or if you have a sinus infection, UTI, etc. They won't give you antibiotics. I had a sinus infection, which smelled like a dairy farm growing in my nose, for THREE MONTHS. I went sever... read more
Business response:
Hello Denise, We regret that you had a less than positive experience at our clinic. We want to assure you that we take your concerns seriously. We at Borrego Health are committed to providing outstanding customer service but realize this can only be achieved through full participation of all employees. Our staff and providers are trained in, and expected to provide, excellent customer service. Your comments will help improve Borrego Health's customer service training so that we can consistently reach our high standards. S... read more
I made an appointment to get my blood drawn... showed up and waited an hour, nurse says I'm sorry I don't have your orders, can't draw your blood, make another appointment Made an appointment 3 weeks in advance to see the psych doctor... they scheduled me on a day they're closed, even though I asked them multiple times to confirm they would be open Picture of professionalism
FIRST OF ALL DONT HANG SOMEONE ON HOLD FOR A HALF HOUR AND THEN HANG UP ! Try answering the phone and maybe someone can get something done ! Super pissed I've been on hold 3 times today and still HAVE YET to speak to ANYONE. This is bs no one is this busy you can't answer a phone. And whoever hung up...
This is the worst medical facility i have ever had to deal with in my life!!! I made an appt in Sept to see my PCP... ONE WEEK BEFORE THE APPT THEY CALLED AND CANCELLED. I made a subsequent appt to see my PCP for the third week in October ONE WEEK BEFORE THE APPT THEY CALLED AND CANCELLED. I raised a stink and they finally scheduled me with another doctor. I show up for lab work ... They Can't find the orders. I have to reschedule and return. My Surgeon sends over orders for a.pre operative exam... 12 days later when I ... read more
This place lost my lab results. I've had this condition for a month now. They retook the test. They want me to wait another 3 weeks for another appointment. That's a total of seven weeks.
my bad experience is with the Lab. I wish they would give us an order for lab, and you could go to any major Lab where you could be seen right away, but since this clinic want to corner the health market, and they force you to have all those services, lab, xrays, etc at their premises, you have no choice but to go there. I had an appointment for lab, I was fasting, and they didn't have anything earlier than 10:30 am, then they moved it for 10:45, I arrived at 10:40 and was seen at 11:50! i was hungry, with headaches, and th... read more
I've been coming here for the past few years. Always seen the same Dr. My script was ready to be filled today so I call to find out what was going on with it. Turns out my general practitioner is no longer in that medical group. Did they try to inform me? No... Will they tell me where he's at now?... No. So now I have to wait until the 18th to see this new Dr to get my script. It's a good thing the medication wasn't something I needed to sustain my life or you wouldn't be reading this review right now. They need to inform th... read more
Frequently asked questions about Centro Medico Cathedral City
How is Centro Medico Cathedral City rated?
Centro Medico Cathedral City has a 3.3 star rating with 671 reviews.
When is Centro Medico Cathedral City open?
Centro Medico Cathedral City is closed now. It will open on Monday at 8:00 a.m.