Centro Medico Cathedral City

Elyssa C. 

on Yelp

a year ago

This doctors office is so unorganized and doesn't understand what an emergency is unless its on their part my 6 month old has had 3 different appointments rescheduled LAST minute! They ask to reschedule his app because their doc "had an emergency" then proceed to try and reschedule him 6 days away from his original date after just telling them my son needs to be seen because he was just in the emergency room. Lady on the phone was rude after I asked to speak to someone else she had me on hold for 30min just to come back and ... read more

Harry M. 

on Yelp

a year ago

UPDATE: Run from this place!! My primary care doctor. Dr. Damoun Rezai cancelled THREE appts of the 4 I made. The last time he cancelled the appt because he didn't think what I had to talk about was important. Let's also talk about the **HORRID** staff at this place. Rude and decidedly low-class. One cancelled my appt via MyChart the morning before my appt -- after I was confirmed the same day via the receptionist *and* an email! RUN FROM THIS PLACE! Worst primary I have ever had -- from doctor to staff. 

mandy .. 

on Yelp

a year ago

I'm so over this country's medical system, I don't know how anyone but the super wealthy find it useful. I made an appointment that I had to wait 2 1/2 months for just to finally get to this much anticipated day to have the doctor NOT show up. Yet, I'm forced to have health insurance that is completely useless. 

Alexis C. 

on Yelp

2 years ago

I was seen today buy some older doctor after waiting almost 2 hours for a ingrown toenail that I had removed once but when he walked in all I got was a visual assessment from like 5 ft away and I thought it being removed would be the best thing but instead all he did was prescribe antibiotics for it when I was bloody and in pain and just walked out this is by far the worst treatment by a doctor I've ever had I would've liked to leave negative stars 

Ana Isabel D. 

on Yelp

2 years ago

I have called again for the second time to get a call back. I'm not sure why there's a call-center now? Plenty of front desk employees to answer calls. I need a MRI done. I visited the ER already and was told to get a referral from my doctor. CALL YOUR PATIENTS BACK!!!! 

Randy B. 

on Yelp

2 years ago

I have never met so many rude and unprofessional employees. They are not helpful at all. Impossible to get ahold of someone 

JK S. 

on Yelp

2 years ago

I called to make an appointment as a new patient to get a medical clearance for an upcoming surgery. I completed the registration process over the phone which took over 20 minutes, then waited a month and a half for my appointment date which was only two weeks before my surgery date. I felt like that was too close for comfort but I had no other choice. Less than 24 hours before my appointment, the clinic called and left a message cancelling the appointment with no explanation or reason. In a panic, I called them back and ... read more

Maritza O. 

on Yelp

2 years ago

Horrible customer service!!! Good luck if you're trying to reach someone. Nobody will pick up the phone or call you back if you leave a message. I have seen the staff just watch the phone ring and don't pick up the calls. I've been trying to get a hold of someone the whole week and left messages and nothing. 

N W. 

on Yelp

3 years ago

Be warned that Borrego Health has a history of fraud and, from my experience, things have not improved. The offices of Borrego Health and Premiere Healthcare, a medical billing company that served it, were raided by the FBI and state investigators in October 2020 as part of a criminal investigation into potential Medicare fraud. I was not aware of these issues in 2022 when I needed an appointment. I was without insurance at the time and I went to Centro Medico because it was supposed to be a low cost clinic. When I made my ... read more