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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Always good service. The team is very attentive and communicative. Always making sure I know what's going on with my car.
Business response:
We are thrilled to hear about your consistently positive experience with our service team. Your appreciation for our attentive and communicative approach means everything to us. Keeping you informed throughout your vehicle's service process is something we take great pride in, and it's wonderful to know that our efforts to maintain clear communication are making a difference for you. Thank you for being a valued member of the Cerritos Nissan family and for taking the time to share your experience.
The experience was great and it wasn't nothing I didn't like
Business response:
We are ecstatic to hear about your wonderful experience! It's fantastic to know that everything met your expectations and that there wasn't anything that fell short during your visit. Your satisfaction with both the vehicle and our service means everything to our team. We truly appreciate you taking the time to share your positive feedback, and we're honored to have earned your trust. We look forward to continuing to serve you and ensuring your ownership experience remains exceptional.
Great and fast customer service
Business response:
Thank you for sharing your experience with our team. We are delighted to hear that you received excellent and efficient service. Your feedback about the quality and speed of our customer care means a great deal to us. We understand how important it is to provide prompt, helpful assistance, and we are thrilled that we met your expectations. We truly value your trust in us and look forward to continuing to serve you with the same level of excellence.
I brought it in because the battery, which Nissan replaced a few months ago was completely drained. They examined the battery for several hours and pronounced that there was nothing wrong with the battery. I told them if the problem re-occurred, I would have them do a deep dive exam to identify the problem. I began having this problem before my warranty ran out.
Business response:
We are glad to hear that our team at Cerritos Nissan was able to thoroughly examine your battery and determine it was functioning properly. We understand how concerning it can be when you experience unexpected battery drainage, especially after a recent replacement. Your proactive approach in monitoring the situation and willingness to return for further diagnostics if the issue returns shows great responsibility as a vehicle owner. We appreciate that you brought this concern to us while still under warranty, and we're commi... read more
Service is good, however I waited a lot longer.
Business response:
We are glad to hear that you found our service quality to be good. We understand that your visit took longer than expected, and we truly appreciate your patience during that time. Your feedback helps us recognize areas where we can improve our efficiency while maintaining the high service standards you experienced. Thank you for taking the time to share your thoughts about your visit to Cerritos Nissan.
My service advisor went above and beyond to help me get my car fixed. He didn't give up when the extended warranty company was stalling. I can not recommend this shop enough.
Business response:
We are ecstatic to hear about your outstanding experience with your service advisor. It's wonderful to know that our team member showed such dedication in helping you navigate the warranty process and ensuring your vehicle was properly repaired. Your service advisor's persistence and commitment to finding solutions, even when facing challenges with the extended warranty company, truly reflects the level of care we strive to provide every customer. Thank you for recognizing the exceptional effort put forth on your behalf. You... read more
Fast service and friendly knowledgeable staff. Will keep coming back.
Business response:
We deeply appreciate your wonderful feedback about our efficient service and knowledgeable team. Your recognition of our staff's expertise and welcoming approach means so much to us. We understand how valuable your time is, and we're delighted that we could provide you with the quick, quality service you deserved. Your loyalty is truly appreciated, and we look forward to continuing to serve you with the same level of excellence in the future.
They delivered what they promised
Business response:
Thank you immensely for taking the time to share your experience with us. We are genuinely pleased to hear that we followed through on our commitments to you. Your confidence in our ability to deliver on our promises means everything to our team. We understand how important reliability and trust are when it comes to your vehicle needs, and we are honored that we met your expectations. Thank you for choosing us for your service, and we look forward to continuing to serve you with the same level of integrity in the future.
My service rep. Jacob Vargas is a rare and wonderful employee. He went above and beyond to isolate an intermittent stalling problem with my car that had been going on for a monthcausing safety concerns during operation. He provided me a loaner which allowed him the time to drive the car, replicate the issue and find the problemit was determined I needed a new alternator. My car has been repaired with no further stalling issues. I am so grateful for all his efforts to provide outstanding customer service!
Business response:
We are pleased to hear about your positive experience with our service team. It's wonderful to know that your service representative demonstrated such dedication in resolving the intermittent stalling issue that had been concerning you for so long. Understanding how safety concerns can cause stress, we're glad that providing a loaner vehicle allowed our team the necessary time to properly diagnose and replicate the problem with your vehicle. We're thrilled that the alternator replacement has completely resolved the stalling ... read more
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.3 star rating with 6,811 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open at 9:00 a.m.