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Cheyenne Tonopah Animal Hospital
- Veterinarians
- Las Vegas, NV
About this business
Location details
3348 N Rancho Dr, Las Vegas, NV, 89130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 3:00 p.m. |
We brought our Rottweiler puppy here because VCA would not do a dew claw removal ( was not done as a newborn). Dr. Sanchez said she old do it along with getting her spade. On December 1 2020 our dog had surgery. We dropped her off about 8 am ( which I got differing times) and was to.d a time to call. We got a call from a tech about 11 am saying that there was a delay but they were about ready for her and to call back at 1pm. I called at 1 30 pm and was told my dog was still in surgery! When I asked why I got a rude response ... read more
Business response:
Hi Brenda, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise.
Go here if you want to be treated like shit and a place that constantly has turnover. They don't care about you or your pet. They don't accommodate anything and they honestly could careless. This is a place that smells is always dirty and the staff is not friendly and this is a place where you take your pet to die and that's about it. I would never ever recommend anyone to you! They lie and tell you one thing and do another and after they take your money they will recommend go somewhere else after they robbed you. Shame on y... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
made an appointment and arrived on time . due to covid we have to wait outside which is ok. the problem was that i waited 30 minutes and another lady waited 1 hour! i called inside and they said the doctor was dealing with an emergency. i told the tech they should tell us so we can be patient! *** terrible communication
This used to be the VERY! BEST! Veterinary practice ANYWHERE! Dr. V and Dr. Wilson were conscientious and truly cared about the pets and people that they cared for. My wife had been going there for over 20 years. They have either retired, semi-retired, or sold the business outright, because the people now in charge are blatant mercenaries, only concerned with the next dollar. We brought one of our cats there, they misdiagnosed so badly we had to go elsewhere to get a second opinion, and, ultimately, had to put her down. The... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
They have gone corporate & after taking my puppy to get fixed Saturday they charged us almost $500 and couldn't explain why things were so expensive. All they said was they went corporate & all procedures increased in price. Crazy needless to say after being valued customers, who have referred many clients we will NOT go back!!!!! We took 2 puppies there to get fixed 3 years ago and paid that price for 2 dogs!!!! Shame on you!!! You have lost loyal customers
Business response:
Jennifer, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. Our owners are support partners and do not dictate pricing. Pricing is based on the current market and the standard of care has risen to the level that we are currently at. We feel the charges are appropriate. We appreciate your patronage and we are available to discuss all procedures and cost prior to being preformed. Please let us know if we can answer any of your questions!
This vet has no problem declawing a 9 year old cat or an outdoor cat adopted to an indoor situation. Furthermore, with both cats, the declaw was done in such a way that they had knuckles sticking out! Their paws were essentially mangled. They also couldn't be inconvenienced to euthanize an unbelievably old cat! Additionally, they charged almost $700 for x-rays and bloodwork on a cat who'd stopped eating..... No shots or anything to help, just pills to try and give the cat. You couldn't pay me to take another animal to them! ... read more
Visit with my vet is always nice and informative, but the lady at the front office is very short with the clients (including the phone). Couldn't even finish my question before she interrupted me mid sentence to answer it. So rude. She just didn't seem like she wanted to assist with check out or perhaps she didn't like me personally (although I've never been assisted by her before). Customer service definitely needs to be worked on face to face with the receptionist, I didn't feel welcomed at all by her and her lack of smile... read more
Business response:
Liz, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one. Our team looks forward to seeing you and your family again soon. So I can properly address staff can you send me a little more information? Clients full name and pets name?
This is an UPDATE to a previous review I made 4 days ago. I have a 9 yrs old fawn pug and everyone knows they have specific traits for the breed one of which is a snorting they do when trying breathe. I'm not talking abt when they sound like piglets, small snorts, but when they r gasping to breathe and have those long snorts. (I hope u know what I'm talking abt) Well, my Bambi very rarely did that, maybe 3xs annually. Now, after getting that one med that goes up our fur babies nose, she does it almost everyday, which... read more
Business response:
We hope your pups snorting has improved since the visit and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
STAY AWAY!! I brought my fur baby, that I love with all my heart in for her vaccines. We have been going to Dr. V for years. On this occasion, the tech thought she heard a noise near her heart. Dr. V listened to her and said she was fine. He gave her two vaccines, one was a shot and the other was nasal. My baby got sick and died the following night.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Frequently asked questions about Cheyenne Tonopah Animal Hospital
How is Cheyenne Tonopah Animal Hospital rated?
Cheyenne Tonopah Animal Hospital has a 4.6 star rating with 1,570 reviews.
When is Cheyenne Tonopah Animal Hospital open?
Cheyenne Tonopah Animal Hospital is closed now. It will open tomorrow at 7:00 a.m.